Social media integration for your CRM and messengers
Connect Facebook and Instagram to your CRM through ChatApp. Every social message in one place, with no tab-switching.
Social channels
Pick a platform to connect — each page has the setup guide and pricing
Facebook Messenger
Bring Facebook Messenger into your CRM and get direct messages and comments in your own interface. Official API, no ban risk.
- Inbox from DMs and page comments
- Automated replies and chatbots
- Full conversation history in CRM
- Multiple pages supported
Instagram Direct
Get Instagram Direct messages in your CRM and reply to customers who write from their phone, straight from your workspace.
- Instagram Direct inbox
- Story replies
- Automated welcome messages
- Customer tags and segmentation
VKontakte
Route VKontakte community messages into your CRM. A common channel for businesses across the CIS, with a free API.
- VK community inbox
- New subscriber notifications
- Auto-replies and workflows
- Free VKontakte API
Why put social media into your CRM
Every customer channel in one place
Every channel in one inbox
No switching between Facebook, Instagram, VKontakte and the CRM — every message lands in a single ChatApp interface.Quicker replies
People on social media expect an answer in minutes. Auto-greetings and instant alerts keep your response time down.The full history in the customer card
Every conversation is saved to the CRM automatically, and agents see it all whichever channel the customer used.Official API, no ban risk
We only use the platforms' official APIs — no grey schemes, no risk to your business accounts.Routing to the right agent
Set routing rules across the team — by channel, topic, time of day or current load.Analytics and reports
Track incoming requests, reply speed and team load — every channel in one report.Connecting social media to your CRM
Three steps and social messages start arriving in your CRM
Sign up for ChatApp
Register in a couple of minutes. First three days free, no card.Connect your channel
Choose Facebook, Instagram or VKontakte and authorise via the official API.Connect your CRM
Pick your CRM — Bitrix24, Kommo and others — and follow the guide.CRM systems it works with
Connect social media to the main CRM platforms
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No hidden fees or commissions
Read more*Personal channels include: term discount, volume discount, package plan
*Regular channels/social networks include: term discount
Common questions
Connect social media to your CRM in about seven minutes
Facebook, Instagram, VKontakte — one inbox. First three days free.
