Social Media Integration with CRM and Messengers
Connect Facebook and Instagram to your CRM via ChatApp. All social media messages in one place — no tab switching required.
Social Media Channels
Choose a platform to integrate — detailed setup guides and pricing on each page
Facebook Messenger
Connect Facebook Messenger to your CRM — receive direct messages and comments right in your interface. Official API with zero ban risk.
- Inbox from DMs and page comments
- Automated replies and chatbots
- Full conversation history in CRM
- Multiple pages supported
Instagram Direct
Receive Instagram Direct messages in your CRM. Reply to customers who message from their phone — right from your workspace.
- Instagram Direct inbox
- Story replies
- Automated welcome messages
- Customer tags and segmentation
VKontakte
Connect VKontakte community messages to your CRM. A popular channel for businesses in the CIS region — with a free API.
- VK community inbox
- New subscriber notifications
- Auto-replies and workflows
- Free VKontakte API
Why Integrate Social Media with CRM
Bring all customer communication channels into one place
All channels in one inbox
No more switching between Facebook, Instagram, VKontakte and your CRM. Every message lands in one ChatApp interface.
Faster response times
Customers on social media expect a reply within minutes. Automated greetings and instant notifications keep response times at their lowest.
Full history in the customer card
Every conversation is automatically saved in CRM. Agents see the full history regardless of which channel the customer used.
Official API — zero ban risk
We only use official platform APIs. No grey schemes, no risk of your business accounts being blocked.
Smart routing to agents
Set up automatic routing rules across your team — by channel, topic, time of day, or current workload.
Analytics and reports
Track incoming requests, response speed, and team workload. Data across all channels in one report.
How to Connect Social Media to Your CRM
Three steps — and you are already receiving social media messages in your CRM
Sign up for ChatApp
Create an account in 2 minutes. First 3 days free — no credit card required.
Connect your channel
Choose Facebook, Instagram or VKontakte and authorise via the official API.
Link to your CRM
Select your CRM (Bitrix24, Kommo and others) and follow the setup guide.
Compatible CRM Systems
Connect social media to leading CRM platforms
*Personal channels include: term discount, volume discount, package plan
*Regular channels/social networks include: term discount
Frequently Asked Questions
With ChatApp you can connect Facebook (Messenger and pages), Instagram (Direct), and VKontakte (community messages). All integrations use official platform APIs.
No. The connection is made through the ChatApp interface without any coding. Average setup time is 7 minutes. If you have questions, our support team is available via chat or video call.
ChatApp operates exclusively through official platform APIs. This eliminates any risk of blocking related to policy violations. Your business account is fully safe.
Yes, you can connect multiple Facebook pages or VKontakte accounts under one ChatApp plan. All incoming messages will arrive in a unified interface.
History is saved from the moment the channel is connected. All conversations automatically sync with the customer card in CRM, visible to all assigned team members.
Connect Social Media to Your CRM in 7 Minutes
Facebook, Instagram, VKontakte — all in one inbox. First 3 days free.
