No more lost leads
Every message from MAX, Telegram, WhatsApp and other channels automatically creates a deal in the CRM and is routed to the right manager.
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LANGUAGE English (global)
Connect WhatsApp, Telegram and MAX to your CRM in 15 minutes. Start conversations from the CRM and keep your customer base inside the company. Full sync of chats, contacts and deals with Bitrix24 and amoCRM.
If your managers still reply to customers from personal phones and leads come in through 3—5 different messengers, your company is losing money every day. CRM integration closes the four biggest gaps.
Every message from MAX, Telegram, WhatsApp and other channels automatically creates a deal in the CRM and is routed to the right manager.
Managers don't switch between apps. Templates, quick replies and AI suggestions cut handling time on every conversation.
Chat history and contacts live in the CRM, not on employee phones. When a manager leaves, the customer stays.
Managers see all chats inside customer cards, monitor script compliance and response time. Permissions are granular — each employee sees only their own conversations.
These are the daily complaints we hear from sales teams, business owners and contact centers. Each pain gets a concrete solution through ChatApp features inside your CRM.
"WhatsApp went down on Friday evening and we only noticed on Monday. Customers were writing — no one answered. Half of them are gone, the other half are angry."
"A customer fills out a form, but WhatsApp blocks the first outbound message from a deal card. We have to start from a personal phone — it's awkward, uncontrolled, and our base leaks out."
"Managers chat from their phones, the deal card is empty. I have no idea what they're telling customers — breaking scripts, being rude, losing deals. I can't check any of it."
"A sales rep quit and 200 contacts vanished. He ran chats through his personal WhatsApp and the customers stayed with him. We don't even know who he was talking to."
"A message went out on WhatsApp, but the customer never got it. We found out three days later. And no one tells us which messenger the customer actually uses."
"Any manager can open any deal and read a colleague's chat. They can also see the customer's phone and poach them. Pure chaos."
Your pain isn't on the list? Book a demo — we'll work through your scenario together.
Beyond connecting messengers, ChatApp adds features to your CRM that normally require separate services: campaigns, a bot builder, an AI assistant and a single inbox for every channel.
Every conversation from MAX, Telegram, WhatsApp, VK and Avito lands in a single ChatApp Dialogs interface embedded into the CRM. The AI agent handles routine first-line questions, freeing managers for complex deals.
Every incoming message creates a lead or deal in the CRM. Source channel and contact data are saved to the card automatically.
No-code flows: greetings, lead qualification, hand-off to a manager, NPS surveys.
Bulk messages to base segments directly from the CRM. Useful for promotions, reactivation and service notifications.
A library of pre-written answers with variables speeds up handling of common requests 3–5×.
Connect only what your business needs. You pay for the channels you use — CRM modules are included.
The ready-made module installs from the CRM marketplace. Any other system connects via our open API.
The ChatApp module installs from the Bitrix24 Marketplace in minutes. Every message flows into Open Channels and is attached to the customer card.
The ChatApp module works with the digital pipeline and Salesbot. Messages create deals automatically and the source channel is saved to the card.
Messenger conversations flow straight into 1C — customer cards and orders sync automatically with no manual data entry.
For beauty, healthcare and the service industry: automated visit reminders, feedback collection and loyalty programs through messengers.
If your CRM isn't on the list, connect it one of four ways: iFrame with a chat widget, webhooks, REST API, or a custom module built on the ChatApp documentation.
No developers, no long approvals. All you need is a CRM account and the phone number tied to your messengers.
Add the ChatApp module from your CRM marketplace, or connect via iFrame/API.
Create a ChatApp account in 60 seconds. The first 3 days are unlimited and free.
Hook up MAX, Telegram, WhatsApp, VK — follow the instructions. Channels are live in 5–10 minutes.
Choose a plan or build your own
*Personal channels include: term discount, volume discount, package plan
*Regular channels/social networks include: term discount
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