All your messengers in one window with Scenario Dialogs

One window that collects and processes every message from messengers, social networks and your CRM

First 3 days all services are free - no limits

Scenario Dialogs is a cloud contact centre for sales teams and companies with a heavy flow of requests. It stops dialogues from getting lost and customers from getting annoyed.

One window for every channel

Every customer channel in a single interface

Order instead of chaos

Filters and folders keep conversations organised

A smart AI assistant inside the chat

Translation, polishing and reply help right in the conversation

Quick replies instead of retyping

Instant answers from the knowledge base, right in the dialogue

What the platform does

Unified Contact Center
- Start a WhatsApp or Telegram chat from the customer base in your CRM
- Answer customers outside working hours
- Customer information is collected in one place, and chat history is stored in CRM
- Contacts and deals for new customers are created automatically
- Shared database of standard answers
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Operator workflow optimization
- Monitoring of workload and response rate in real-time
- Viewing ratings (average, maximum value) and reviews
- Access to detailed statistics for each communication channel
- Distribution of employee roles and access rights
- Dialogues distribution scripts: evenly, in strict sequence, simultaneously to all
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Automation Scripts
- Booking a specialist appointment (rpv-bot)
- Collecting feedback and ratings
- Response to buttons or commands
- Collecting information about customers
- Attracting subscribers
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Business process automation
- Coordination and exchange of documentation through messengers: collecting prices and invoices from suppliers and partners
- Robots and activities integrated into CRM, with the ability to build business processes of any complexity
- Integration of artificial intelligence
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Statistics and analytics
- Viewing detailed information about customers, including referral sources
- Analyzing the effectiveness of advertising campaigns through Roistat and CallTouch (UTM tags)
- Segmenting customers using the tags tool
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Adding the WebApp to your home screen

Scenario Dialogs

ChatApp is a cloud-based contact center for business. We improve communication with clients through WhatsApp, Telegram, Viber, VK, Avito, Instagram and other channels in a single window mode

Installation instructions

On a mobile device

Install the mobile version for your staff, and agents working away from the office can join client dialogues too.

Instruction

Cases

Revenue up 37%

From customer segmentation and WhatsApp Business API broadcasts

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Costs cut threefold

By moving phone calls to WhatsApp messaging

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30% more reviews

With smart bots and DialogFlow

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Integration with iiko

We automated the process of receiving company reviews using CRM

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Conference automation

With the help of robots and Bitrix24 conferences

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All your messengers in one window with Scenario Dialogs

Dialogs

One window for every channel

Order instead of chaos

A smart AI assistant inside the chat

Quick replies instead of retyping

What the platform does

Unified Contact Center

Operator workflow optimization

Automation Scripts

Business process automation

Statistics and analytics

Adding the WebApp to your home screen

Scenario Dialogs

On a mobile device

Cases

Revenue up 37%

Costs cut threefold

30% more reviews

Integration with iiko

Conference automation

Support is in the chats 24/7: