Combine messages from all messengers in one window with Scenario Dialogs

A single window for collecting and processing all messages from instant messengers, social networks and CRM

First 3 days all services are free – no limits

Scenario Dialogs is a cloud-based contact center for sales teams and companies with a large number of requests. Effective problem solving with loss of dialogues and dissatisfied customers

Dialogs

Is a cloud service that helps sales departments and call centers process requests quickly and easily.

Connects to any CRM system for effective digital communications.

Unified window for all channels

All customer communication channels — in one interface

Structure instead of chaos

Filters and folders help organize conversations

Smart AI-assistant inside the chat

Translation, enhancement and reply assistance directly in the conversation

Quick replies instead of routine

Instant responses from the knowledge base right inside the dialog

Platform features

Unified Contact Center
- Start a chat in WhatsApp and Telegram from customers data base in CRM
- Respond to customers during off-hours
- Customer information is collected in one place, and chat history is stored in CRM
- Contacts and deals for new customers are created automatically
- Shared database of standard answers
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Operator workflow optimization
- Monitoring of workload and response rate in real-time
- Viewing ratings (average, maximum value) and reviews
- Access to detailed statistics for each communication channel
- Distribution of employee roles and access rights
- Dialogues distribution scripts: evenly, in strict sequence, simultaneously to all
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Automation Scripts
- Booking a specialist appointment (rpv-bot)
- Collecting feedback and ratings
- Response to buttons or commands
- Collecting information about customers
- Attracting subscribers
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Business process automation
- Coordination and exchange of documentation through messengers: collecting prices and invoices from suppliers and partners
- Robots and activities integrated into CRM, with the ability to build business processes of any complexity
- Integration of artificial intelligence
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Statistics and analytics
- Viewing detailed information about customers, including referral sources
- Analyzing the effectiveness of advertising campaigns through Roistat and CallTouch (UTM tags)
- Segmenting customers using the tags tool
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Installing the WebApp on the Home screen

Scenario Dialogs

ChatApp is a cloud-based contact center for business. We improve communication with clients through WhatsApp, Telegram, Viber, VK, Avito, Instagram and other channels in a single window mode

Installation instructions

On a mobile device

Install the adapted version on your mobile device for employees, then managers working outside the office will be able to participate in dialogues with clients.

Instruction