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Connect the messenger to your CRM in 7 minutes, no developer needed. All conversations stay inside Bitrix24, managers reply from the deal card, and history never leaves with an ex-employee.
WhatsApp integration with Bitrix24 connects the messenger to your CRM via a middleware service. Once connected, customer messages automatically land in Bitrix24 open channels, create leads and deals, and are saved in the client card. Managers reply directly from the CRM — no need to open the phone or browser WhatsApp.
5 steps, no developer needed. Real time — 7 minutes.
Install the ChatApp application from the Bitrix24 marketplace. Free, one click.
Register in ChatApp. Enter your email and confirm your account — 30 seconds.
Scan the QR code in the WhatsApp mobile app on the phone that will serve as the work device for your sales team.
Authorize Bitrix24 in your ChatApp dashboard. The service will automatically pull your funnel structure and manager list.
Specify which employee receives messages from which WhatsApp number.
Managers don't switch between Bitrix24 and their phone. The client chat is open in the right panel of the lead card. Conversation, purchase history, and deal fields — all on one screen.
Start a conversation with a client in WhatsApp directly from the Bitrix24 card, without opening the messenger app.
Pre-written replies to common questions are inserted with two keystrokes. Shared company templates and personal ones per employee.
Client voice messages are instantly converted to text. Managers get the gist faster, and the conversation archive is readable by supervisors too.
Reply to clients from the ChatApp mobile app on iOS and Android. All conversations sync with Bitrix24 automatically.
Each manager sees only their own clients. Supervisors see all department conversations at the same time — with no stream mixing.
All employee conversations are visible — who talked to whom and when. Open any chat in one click from the client card or the general feed.
When a manager leaves, contacts, history, and active deals are automatically transferred to another employee. The database lives in the CRM, not on someone's phone.
Using Bitrix24 robots and business processes, set up auto-replies, trigger messages, reminders, and confirmations. Reduces manager workload and boosts first response speed.
Send mass broadcasts by client segments directly from Bitrix24. For cold outreach, WhatsApp Business API (WABA) is used — an official and legitimate channel.
| Parameter | WhatsApp on phone | WhatsApp in Bitrix24 via ChatApp |
|---|---|---|
| Conversation history when employee leaves | Leaves with the manager | Stays in CRM |
| Supervisor control over conversations | No | Full, across all managers |
| Chatbots and auto-replies | No | Via Bitrix24 robots |
| Mass broadcasts | Prohibited, risk of blocking | Via WABA — legitimate |
| Auto-creation of leads and deals | No | Automatically |
| Connected to sales pipeline | No | Message = pipeline step |
| Multiple managers per number | No | Yes, with distribution |
| Templates and quick replies | Personal, on device only | Shared company-wide |
Order confirmations, delivery notifications, product queries — all handled directly from the deal card.
Bookings via WhatsApp, reminders one day and one hour ahead, rescheduling — the deal advances through the pipeline automatically.
Long communication cycles are fully preserved. When a client returns after six months, the salesperson instantly sees the entire history.
All account conversations are in one place. Chats can be accessed from the company card, not just individual contacts.
Incoming leads, nurturing, payment tracking. Chatbots for typical questions about the program, schedule, and installments — no consultant needed.
Conversation history is stored in Bitrix24 on servers in secure data centers compliant with Kazakhstan data protection requirements.
Conversation history is stored in your Bitrix24 account and on ChatApp servers in secure data centers.
ChatApp complies with Kazakhstan data protection requirements (Law of the Republic of Kazakhstan No. 94-V on Personal Data and Their Protection).
The connection between Bitrix24 and our servers is secured with TLS 1.3. Data is never shared with third parties.
For mass broadcasts, ChatApp offers connection via the official WhatsApp Business API. This is a legitimate way to initiate conversations using Meta-approved message templates.
Pricing per channel, no hidden fees for "active users" or "processed conversations". The full rate plan is published on the website.
Support is handled by real specialists. Average first response time — 10 minutes. 97% of clients are satisfied with the service level.
Setup is a standard 5-step process — no customizations or developers required. Lowers the entry barrier and time to first value.
At first connection, a ChatApp manager conducts onboarding via video call. Detailed instructions are available in the knowledge base. Free of charge.
from 5,000 ₸ per month per channel. 3-day free trial.
*Personal channels include: term discount, volume discount, package plan
*Regular channels/social networks include: term discount
Integration starts from 5,000 ₸ per month per channel (one WhatsApp number). The starter plan includes basic features; the business plan adds chatbots, group chats, and advanced templates. Bitrix24 is billed separately; the ChatApp marketplace app is free to install.
Setup takes about 7 minutes and requires no developer. Install the ChatApp app from the Bitrix24 marketplace, register, scan the WhatsApp QR code, and authorize Bitrix24 in your dashboard. After that, customer messages start appearing in Bitrix24.
Yes, there is no limit on the number of connected numbers. Each number is a separate channel in the ChatApp plan. Managers can be assigned to specific channels — e.g., sales on one number, support on another.
Using ChatApp itself does not violate WhatsApp's terms. Blocking risk arises from abuse: cold outreach blasts from a regular number, spam, fake accounts. For legitimate mass communication, WhatsApp Business API (WABA) is used, which ChatApp connects separately.
Regular WhatsApp is a personal messenger. You can reply to clients through ChatApp, but mass broadcasts are prohibited. WhatsApp Business API (WABA) is a separate Meta product for businesses: official templated broadcasts, green checkmark account verification, buttons, and catalogs. WABA is connected through ChatApp as a separate channel.
The integration is set up in 5 steps. Install the ChatApp app from the Bitrix24 marketplace, register in your dashboard, scan the WhatsApp QR code, authorize Bitrix24, and distribute channels among managers. A ChatApp manager conducts a free onboarding video call.
No, the integration works with both cloud Bitrix24 and the self-hosted version. For cloud — the app is installed from the marketplace. For self-hosted — you'll need admin access and basic webhook configuration.
Contacts and conversation history stay in Bitrix24 — stored in CRM client cards, not on the employee's phone. The supervisor reassigns clients in one or two clicks. The new manager immediately sees the full history and continues from where the previous one left off.
Yes. Chatbots and auto-replies are configured through the ChatApp bot builder. For example: when a new lead is created, a welcome message is sent automatically via WhatsApp; after an hour with no reply — a reminder; after a day — status change. Scenarios are built without any coding.
Yes. With regular WhatsApp, broadcasts are only allowed to warm contacts (who have already messaged the company). For mass broadcasts to a contact list, WhatsApp Business API (WABA) with Meta-approved templates is used. Both options are supported in ChatApp.
All history stays in Bitrix24 — stored in CRM client cards from the start. After cancelling, new WhatsApp messages stop coming in, but all accumulated conversations are fully preserved and remain accessible in Bitrix24 and Scenario Dialogs.
Free trial — 3 days. No card required, no commitment. If it's not the right fit — just don't renew.
Not sure how to get started with the setup? Afraid of wasting your time? Contact us and get a free consultation.
