Contact support:
Log in 3 days free
Select country or language
COUNTRY KZ Kazakhstan
LANGUAGE Русский Қазақша English
Marketplaces

Marketplaces, CRM and messengers: connect them through ChatApp

ChatApp connects Wildberries, Ozon and Avito to your CRM: orders, buyer conversations and notifications come together in one place, with no switching between seller accounts.

3 500+ companies use ChatApp
7 min average setup time
×2 order processing speed
Wildberries
Ozon
Avito
Your CRM
Bitrix24 amoCRM and more

Which marketplaces connect

Pick a platform — its page has the setup guide, automation scenarios and pricing

Top marketplace

Wildberries

Link Wildberries to your CRM and messengers — notifications about new orders, reviews and buyer questions land right in your workspace.

  • New orders as a CRM notification
  • Reviews and buyer questions, with replies
  • Processing statuses update themselves
  • Stock control and sales analytics
Popular

Ozon

Connect Ozon to your CRM and messengers — orders, reviews and buyer messages in one interface. Processing gets twice as fast and fewer requests slip through.

  • Orders and statuses land in the CRM by themselves
  • Notifications for reviews and questions
  • Buyer conversations in messengers
  • Reply templates and automation scenarios
Classifieds + chat

Avito

Avito messages arrive straight in your CRM — the integration works with the Avito chat, listing replies and enquiries about rentals, cars, goods and services.

  • Avito chat inbox inside the CRM
  • Deals created automatically
  • Reply from the CRM, without opening Avito
  • Full conversation history in the customer card

What linking marketplaces to a CRM gives you

Slow processing costs a seller orders — integration closes that gap

All orders in one place

Wildberries, Ozon and Avito are three separate seller accounts. The integration pulls every order into one CRM, so the team sees the full picture.

You reply twice as fast

Notifications about new orders and questions arrive at once, and common questions get auto-replies without a manager.

Seller rating goes up

Marketplace algorithms push sellers who answer fast higher up. Quick reactions to reviews and questions feed straight into search position.

Deals appear in the CRM on their own

Every new order or enquiry opens a CRM deal with buyer data, product and status. Nothing is typed by hand.

Routing between managers

Orders and requests from different platforms go to staff by rule: product category, region, workload or assigned owner.

Analytics across all platforms

One report on WB, Ozon and Avito: order volume, processing speed, average response time and buyer ratings.

How to connect a marketplace to your CRM in three steps

On your own, without a developer — about 7 minutes

01

Create a ChatApp account

Registration takes a couple of minutes. First 3 days free — no card needed.
→
02

Connect the platform

Pick WB, Ozon or Avito and authorise via the seller-account API by the guide.
→
03

Link to your CRM and messengers

Set up auto-deals, notifications in Telegram or WhatsApp and buyer reply templates.

Which CRMs this works with

Marketplaces connect to any common CRM

Bitrix24 → amoCRM / Kommo → 1C → Any other CRM via API →

Related articles

16.10.2026

ChatApp Service Update: Most Channels Restored

All ChatApp channels have been restored and are operating normally. However, some WhatsApp accounts may still experience occasional instability. Below...

Read more 25.09.2026

WACA Pricing Changes Effective October 1, 2026

On October 1, 2026, Meta will change the rules for message pricing in the WhatsApp Business Platform. The main change...

Read more 17.10.2025

Increase the number of leads and sales with a free web widget

Web widget increase site conversion and reduces cost per lead

Read more 17.10.2025

Write to clients first in Telegram

You can write first directly from CRM by connecting ChatApp to your project. The service easily adapts to business and...

Read more 17.10.2025

WABA Mailings Allowed!

Now you can send bulk messages via "white" WhatsApp (WhatsApp Business API or WABA)! Yes, it was officially allowed! And...

Read more 17.10.2025

Pay for WhatsApp Business API in Russian rubles

No hidden fees or commissions

Read more 17.10.2025

Now paying for WhatsApp Business API becomes even more convenient

Now you simply buy a package and pay for dialogs in a single price.

Read more 17.10.2025

Automate the conference process through ChatApp

The company conducts business and management conferences through instant messengers ChatApp

Read more
View all articles

*Personal channels include: term discount, volume discount, package plan

*Regular channels/social networks include: term discount

Questions about marketplace integration

ChatApp connects Wildberries, Ozon and Avito. Each platform has its own connector with configurable notifications, auto-deals in the CRM and buyer reply templates.
No. It all happens in the ChatApp interface by a step-by-step guide, no code. Setup takes about 7 minutes, and support helps over chat or a video call.
Yes. Wildberries, Ozon and Avito connect at the same time under one plan. Orders and requests from every platform land in one ChatApp interface and are routed across the team.
Processing speed and quick answers to buyer questions are among the main ranking factors on WB and Ozon. ChatApp integration cuts response time, and that lifts the store in the platform's search.
Avito is both — a classifieds board and a built-in messenger for buyer chats. ChatApp connects specifically to the Avito chat: messages from potential buyers come straight into the CRM.

Connect marketplaces to your CRM in 7 minutes

Wildberries, Ozon and Avito — all orders and conversations in one place. First 3 days free.