Marketplace Integration with CRM and Messengers
Connect Wildberries, Ozon and Avito to your CRM via ChatApp. Orders, buyer conversations and notifications — all in one place, no platform switching required.
Marketplaces for Integration
Choose a platform — detailed setup guide, automation scenarios and pricing on each page
Wildberries
Integrate Wildberries with your CRM and messengers — automatically receive notifications about new orders, reviews and buyer questions right in your workspace.
- New order notifications in CRM
- Reply to reviews and buyer questions
- Automatic processing statuses
- Stock control and analytics
Ozon
Connect Ozon to your CRM and messengers — receive orders, reviews and buyer messages in a unified interface. Speed up processing 2× and reduce missed requests.
- Orders and statuses in CRM automatically
- Review and question notifications
- Buyer conversations via messengers
- Reply templates and automation
Avito
Receive Avito messages directly in your CRM — the integration works with the Avito chat, listing enquiries and contacts about rentals, cars, goods and services.
- Avito chat inbox in CRM
- Automatic deal creation
- Reply from CRM without opening Avito
- Full conversation history in customer card
Why Integrate Marketplaces with CRM
Marketplace sellers lose orders due to slow processing — integration solves this
All orders in one place
Wildberries, Ozon and Avito — three separate seller accounts. Integration consolidates all orders into one CRM so your team sees the full picture.
Response speed — 2× faster
Notifications about new orders and questions arrive instantly. Automated replies to common questions are handled without manager involvement.
Seller rating improves
Marketplace algorithms rank sellers with fast response times higher. Quick reactions to reviews and questions directly impact your search positions.
Automatic deals in CRM
Every new order or enquiry automatically creates a deal in CRM with buyer data, product and status. No manual entry required.
Smart routing between managers
Orders and requests from different platforms are routed among staff by rules: product category, region, workload or assigned owner.
Analytics across all channels
Compare sales performance on WB, Ozon and Avito in one report: order volume, processing speed, average response time and buyer ratings.
How to Connect a Marketplace to Your CRM
No developer needed — three steps in 7 minutes
Sign up for ChatApp
Create an account in 2 minutes. First 3 days free — no credit card required.
Connect your marketplace
Choose WB, Ozon or Avito — authorise via your seller account API following the step-by-step guide.
Link to your CRM and messengers
Configure automatic deals, notifications in Telegram or WhatsApp and buyer reply templates.
Compatible CRM Systems
Connect marketplaces to any leading CRM platform
*Personal channels include: term discount, volume discount, package plan
*Regular channels/social networks include: term discount
Frequently Asked Questions
ChatApp supports integration with Wildberries, Ozon and Avito. Each platform has a dedicated connector with configurable notifications, automatic CRM deals and buyer reply templates.
No. The connection is made through the ChatApp interface without any coding, following a step-by-step guide. Average setup time is 7 minutes. Support is available via chat or video call.
Yes. You can connect Wildberries, Ozon and Avito simultaneously under one plan. All orders and requests from different platforms will arrive in the unified ChatApp interface and be routed among your team.
Fast order processing and prompt answers to buyer questions are key ranking factors on WB and Ozon. ChatApp integration reduces response time, which positively affects your store's position in marketplace search results.
Avito combines both formats: a classifieds board and a built-in messenger for buyer conversations. ChatApp integration connects specifically to the Avito chat — messages from potential buyers arrive directly in your CRM.
Connect Marketplaces to Your CRM in 7 Minutes
Wildberries, Ozon, Avito — all orders and conversations in one place. First 3 days free.
