ChatApp Service Update: Most Channels Restored

16 October 2026

Reading time: 3 min.

Lyudmila Ilyushina

Head of Product Marketing at ChatApp

All ChatApp channels have been restored and are operating normally.

However, some WhatsApp accounts may still experience occasional instability.

Below is an update on the current connection status, message availability, and chat history recovery.

Which Channels Are Currently Working Normally?

The following channels have been restored and are operating normally:

Telegram (messenger);
VKontakte;
Instagram*;
Facebook*;
WhatsApp Cloud API (WAСA);
Telegram bots
Viber bots

Messages are being sent and received normally across these channels. Users can continue communicating with customers through the unified inbox.

What’s Happening with WhatsApp?

WhatsApp service has been restored for most users. However, some accounts may still experience connection and messaging issues:

Authorization may be temporarily unavailable for some accounts.
In certain cases, messages may fail to send or arrive.

These issues do not affect all connections. If your account is working normally, you can continue communicating with customers as usual.

We are closely monitoring the situation and expect full stabilization. We will publish a separate update once the service has been fully restored.

What Will Happen to Your Chat History?

We understand how important it is to preserve your customer conversations. Here’s what you need to know about message availability and chat history recovery.

1. Messages Sent Before the Outage

WhatsApp* and Telegram chat history from before the outage is available through the Import feature in the Scenario Dialogs unified inbox.

For other channels, chat history accumulated before the outage is being gradually restored.

The recovery process may take up to 5 days. As of today, almost two months of previous chat history have already been restored.

We will publish a separate update once the entire chat history has been recovered.

2. Messages Sent During the Outage

Unfortunately, messages sent or received through ChatApp during the outage cannot be recovered.

3. Messages After Service Restoration

All other channels are operating normally, with messages being sent and received as expected.

For WhatsApp, availability depends on the status of each individual account. Temporary authorization and messaging issues may still occur.

How to Export Your Previous Conversations

If you need to retrieve your WhatsApp* or Telegram chat history from before the outage, please use the Import feature.

Import Chat History → https://help.chatapp24.kz/en/wiki_content/download-chat-history/

Compensation for Service Downtime

We understand that the service disruption may have affected your daily operations and customer communications.

Compensation will be provided for the downtime. We will share further details about the compensation process in a separate announcement.

Thank you for your patience.

We will continue monitoring the status of all connections and keep you informed of any updates.

The ChatApp Team

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