WhatsApp Cloud API (WACA) for business in Kazakhstan

Cloud API is an official connection that follows Meta rules. It works reliably, lets you send messages to your contact base within Meta rules and provides business tools, and any number of employees can be connected to one number. Regular WhatsApp connects unofficially by imitating human actions — frequent large broadcasts lead to a ban.

Cloud API — directly through Meta
Connection to the WhatsApp API without an intermediary and without your own server, access in 5–15 minutes. Templates are paid for by the company card directly in Meta.

WABA — through the provider Gupshup
Connection through a provider: conversations are billed in packages, and Coexistence mode keeps the mobile app and group chats on the number.

You can write first, but only with a pre-approved template — a message blueprint approved by Meta. A template can contain text, media, buttons and variables. There is no other way for a company to start a conversation.

After a customer replies to a template, a 24-hour session starts: inside it, regular messages are free. Every customer message restarts the window, so while the conversation goes on it does not close.

The line costs $80 per month (or $64/month when paid for a year in advance), plus about $0.10 for every conversation you start yourself. Inside an open 24-hour window, regular messages and templates of the same category are not charged. Conversations started by the customer are free — up to 1,000 per month.

No. Cloud API works through the API and does not need a separate phone. The exception is Coexistence mode through the WACA provider: there the WhatsApp Business mobile app keeps working in parallel.

With a regular WABA/WACA connection — no: the WhatsApp account has to be deleted, and the app and calls will not remain. In Coexistence mode through Gupshup nothing needs to be deleted — the app, group chats and calls are kept, and the API works on the same number. Coexistence is available if the number has been used in WhatsApp Business for at least 3 months and has no restrictions.

Yes. If WhatsApp or WhatsApp Business is already registered on the number, with a classic connection the account has to be deleted in the app settings. You can keep the app only through Coexistence mode.

Yes. This is not possible in regular WhatsApp, but any number of employees can be connected to a Cloud API number — the whole team works from one number through ChatApp and your CRM.

The whole WABA connection procedure for a verified company Facebook account usually takes 2-3 days. With paid support the term is fixed — 3 days after payment and receiving all the data from the client.

Free means consultation and guides, while you prepare the account, website and number yourself. Paid support ($67) means a ChatApp specialist guides you through all the stages: from creating a Business Portfolio to channel setup, data checks and handing over up to 3 ready templates.

For a self-connection, register the company in Meta Business Suite, create an app in Meta for Developers, set up the webhook and a payment method, then connect the number and token to your ChatApp line. Check the Business Portfolio, website and phone number in advance. A ChatApp specialist can go through these steps together with you.