Telegram integration for amoCRM
Get messages, answer customers and run deals over Telegram straight from amoCRM. About five minutes to set up — no developer, no on-premise version.
3500+ companies already handle customers in messengers through ChatApp · official amoCRM partner · 24/7 support
How Telegram integration with amoCRM works
It links the messenger to your CRM so that every customer message drops into an amoCRM deal card on its own. The team answers Telegram customers from the CRM, without app-switching. Conversations, contacts and dialog history live in amoCRM, and a lead can see the whole team's work in one window.
ChatApp connects two kinds of Telegram channel to amoCRM: a bot (Telegram Bot) and a personal account (Telegram Personal). So you can cover both bot inquiries and direct chats on an agent's personal number.
- All chats inside the deal card
- Bot and personal account
- History stored in the CRM
Connecting Telegram to amoCRM in five steps
The basic setup runs 5–10 minutes. No on-premise amoCRM, no developer, no IT team.
Sign up for ChatApp
Register on chatapp24.kz and confirm your email — under a minute.
Connect a Telegram channel
Choose the channel type: Telegram Bot (for inquiries via a corporate bot) or Telegram Personal (for chatting from managers' personal numbers). For a bot, enter the token from @BotFather; for Personal, scan the QR code in the Telegram app.
Install the ChatApp widget in amoCRM
Open amoCRM → the "amoMarket" section → find ChatApp → click "Install". Access to amoMarket is available only to the amoCRM account administrator.
Set up deal creation
In the integration settings, choose the pipeline that new incoming messages land in and the responsible managers. You can set chat distribution rules: by queue, by workload, or by source.
Start talking to customers
Incoming Telegram messages open deals in amoCRM automatically, the team replies from the deal card, and the history stays in the CRM.
What agents can do in Telegram through amoCRM
Reach out first
An agent can write to a customer in Telegram from the deal card even before the customer writes in. Both phone number and @username work.
See only their own chats
Each agent sees only the customers they own; a lead sees the whole team. Chats don't get mixed up or lost between people.
Send files, voice and media
Every Telegram attachment type works: documents, images, video, audio, voice notes, stickers and emoji. Files are kept in the amoCRM deal card.
Use reply templates
A manager picks a ready-made reply template for a common question — greeting, price list, details, instructions. This shortens first-response time and keeps a consistent communication style.
Work from the mobile app
ChatApp works in the amoCRM mobile app — a manager replies to customers from a phone. Conversations sync between the mobile and desktop versions.
Keep dialogs when someone leaves
When a person leaves, their chats stay in amoCRM and move to another agent. Nothing sits on a personal phone — the customer base belongs to the company.
What the head of sales gets out of it
Full control over conversations
All team dialogs in one window. The head sees who replies fast, who is piling up unread messages, who misses requests. Access is configured at the role level.
Dialog analytics
Reports on the number of dialogs, first-response time, and manager workload. Data syncs with the amoCRM pipeline — you can build conversion reports for "inquiry → deal → payment" by Telegram channel.
The customer base stays with the company
Customer contacts are stored in amoCRM, not on managers' personal phones. When an employee leaves, conversations and contacts don't go with them — the company keeps its connection with customers.
Data kept securely
Customer data sits on secure servers, the connection runs over TLS, and the control panel is behind two-factor authentication.
Telegram through amoCRM vs. plain Telegram
| Parameter | Telegram without CRM | Telegram + amoCRM through ChatApp |
|---|---|---|
| Where conversations are stored | On managers' personal phones | In the amoCRM deal card, available to the company |
| When a manager leaves | History leaves with the employee | Conversations stay in the CRM, pass to a new owner |
| Automatic deal creation | No — the manager logs inquiries manually | Yes — a deal is created on an incoming message |
| Team work control | No — the head doesn't see the chats | Yes — the head sees all dialogs and metrics |
| Reply templates and auto-replies | No (manual sending only) | Yes — built-in templates + amoCRM Salesbot |
| Inquiry distribution | Forwarded manually | By pipeline or workload rules |
| Conversion analytics | No | Yes — reports in amoCRM |
| Connecting multiple numbers | Each number is a separate app | Multiple Bot and Personal channels in one account |
| Data storage | On Telegram servers (international data centers) | On secure servers with controlled access |
Who ChatApp + amoCRM + Telegram is for
Online stores and e-commerce
Stores handle orders from a Telegram channel and bot inside the amoCRM pipeline. Managers advise customers on products, send photos and video, and place orders — all with the conversation saved in the deal card.
Services and service businesses
Salons, auto shops, clinics, and gyms receive requests in Telegram, book customers via Salesbot, and remind them about visits. Bookings and visit history are stored in amoCRM.
Real estate
Agents send customers property selections, documents, and video tours in Telegram. Deals are managed in amoCRM; conversations and viewing history are linked to the customer card.
B2B sales and complex deals
Corporate sales managers talk to customers in personal Telegram (Personal). All conversations are duplicated in amoCRM, available to the head, and stored in the company base.
Support and service desk
Support teams receive inquiries through a corporate Telegram bot. Requests automatically create deals in a dedicated amoCRM pipeline, get distributed among operators, and are closed by SLA.
Online schools and edu-business
Schools guide students through the pipeline: from the first touch via a Telegram bot to payment and onboarding. Salesbot answers common questions 24/7, and managers step in at complex stages.
Is connecting Telegram to amoCRM safe
Secure data storage
ChatApp keeps customer data on secure servers with controlled access, and conversation data is handled in line with the Republic of Kazakhstan Law No. 94-V on personal data and its protection.
Connection protection
The connection between ChatApp, amoCRM, and Telegram runs through encrypted TLS 1.2+ channels. Access to the ChatApp account is protected by two-factor authentication.
Risk of a Telegram account block
When connecting via Telegram Bot, a block is impossible — it's Telegram's official mechanism. When connecting via Telegram Personal (a personal account), a theoretical risk of a temporary block for suspicious activity exists — this is a feature of the messenger, not of ChatApp. To rule out risks, ChatApp limits the rate of first messages and warns about broadcast limits.
How ChatApp differs from "gray" solutions
Some services use unofficial connection methods, which raises the risk of blocks and claims from Telegram. ChatApp works through official APIs: the Telegram Bot API (for bots) and the MTProto protocol (for Personal — with QR-code authorization, like Telegram Desktop).
Telegram Bot or Telegram Personal for amoCRM
ChatApp handles both. Pick the one that matches how you work.
Telegram Bot
- What it is: a corporate bot via @BotFather
- Customer writes first: through a link or button in the bot
- Manager writes first: no (only after the customer messages the bot)
- Risk of a block: none (official API)
- Mass broadcasts: only to bot subscribers
- Who it suits: support, handling website inquiries, edu-business
Telegram Personal
- What it is: a personal account of a manager or company
- Customer writes first: to the manager's phone number
- Manager writes first: yes — by number or @username
- Risk of a block: low when limits are respected
- Mass broadcasts: not recommended — blocked as spam
- Who it suits: B2B sales, real estate, personal communications
ChatApp lets you connect any number of channels of both kinds on one plan. A common mix: a bot for website inquiries, Personal for staying in touch with existing customers.
ChatApp plans for the Telegram + amoCRM integration
Clear pricing, no hidden fees, three days free to try.
*Personal channels include: term discount, volume discount, package plan
*Regular channels/social networks include: term discount
Telegram + amoCRM: common questions
The cost of connecting Telegram to amoCRM through ChatApp depends on the number of Telegram channels, the number of dialogs, and connected users. The first 3 days are free for fully testing all features. A detailed plan table is in the block above.
Connecting a Telegram channel to amoCRM through ChatApp takes 5–10 minutes: you create a ChatApp account, connect Telegram (a bot token, or a QR code for Personal) and install the ChatApp widget in amoCRM. Fine-tuning the pipeline and chat-routing rules adds another 20–40 minutes.
Yes, ChatApp supports connecting an unlimited number of Telegram channels (bot and Personal) to a single amoCRM account. Each channel is configured separately: you can set a responsible manager, a pipeline, and chat-distribution rules. The number of channels within a plan and the terms for adding extra channels are listed in the plan table.
Yes. ChatApp works through Telegram's official interfaces — the Bot API for bots and the MTProto protocol for Personal accounts. Customer data is stored on secure servers in line with the Republic of Kazakhstan Law No. 94-V on personal data and its protection.
amoCRM's built-in integration only lets you connect a Telegram bot — it doesn't support personal Telegram accounts (Personal). ChatApp connects both channel types and supports multiple numbers in one account, reply templates, transfer of files of any format, and advanced analytics. The built-in integration is for basic inquiry handling via a bot. ChatApp is for full-scale sales-team work inside the messenger.
No. ChatApp works with the cloud version of amoCRM; no on-premise version or extra infrastructure is required. The connection happens through amoMarket (the amoCRM app store) and is configured entirely in the browser. Minimum requirements: an amoCRM plan with amoMarket and built-in messengers available.
All customer dialogs are stored in amoCRM and in the ChatApp account — on company servers, not on an employee's personal phone. After a manager leaves, the administrator reassigns their deals and channels to another owner. The conversation history stays in the customer cards in full, and the new employee sees the entire communication context.
Yes. You can use amoCRM's built-in Salesbot — it works with a Telegram channel the same way as with any other deal source. Salesbot answers common questions, collects customer data, guides them through a scenario, and hands off to a manager at the right moment. In addition, ChatApp supports reply templates and quick commands for managers.
Through a Telegram bot, broadcasts are available only to bot subscribers (those who have messaged it at least once). Through Telegram Personal, mass broadcasts are not recommended — the messenger blocks such activity as spam. For marketing broadcasts it's better to use a Telegram + email + WhatsApp Business API combination, where WhatsApp handles the template-based broadcasts.
All conversations are stored in amoCRM on the CRM side and remain available even after ChatApp is disconnected — deal cards and contacts don't disappear. Access to the ChatApp account is then blocked, and new messages from Telegram stop syncing.
Connect Telegram to amoCRM today
Registration takes a minute. The first three days are full access to every feature, free, no card needed.
Still have questions? Message us — support is online 24/7.
