Telegram integration with amoCRM
Receive messages, reply to customers, and manage deals in Telegram directly from amoCRM. Set up in 5 minutes — no developers and no on-premise version required.
3500+ companies already work with customers in messengers through ChatApp · official amoCRM partner · 24/7 support
What is Telegram integration with amoCRM
Telegram integration with amoCRM is the connection of the messenger to your CRM system, where all customer messages automatically land in amoCRM deal cards. Managers reply to customers in Telegram directly from the CRM, without switching between apps. Conversations, contacts, and dialog history are stored in amoCRM, and the manager sees the entire team's work in a single window.
ChatApp connects two types of Telegram channels to amoCRM: a bot (Telegram Bot) and a personal account (Telegram Personal). This lets you handle both inquiries through a corporate bot and direct conversations with customers on managers' personal numbers.
- All chats inside the deal card
- Bot and personal account
- History stored in the CRM
How to connect Telegram to amoCRM in 5 steps
Basic setup takes 5–10 minutes. No on-premise amoCRM, developers, or IT department required.
Sign up for ChatApp
Create an account on chatapp24.kz and confirm your email. It takes less than a minute.
Connect a Telegram channel
Choose the channel type: Telegram Bot (for inquiries via a corporate bot) or Telegram Personal (for chatting from managers' personal numbers). For a bot, enter the token from @BotFather; for Personal, scan the QR code in the Telegram app.
Install the ChatApp widget in amoCRM
Open amoCRM → the "amoMarket" section → find ChatApp → click "Install". Access to amoMarket is available only to the amoCRM account administrator.
Set up deal creation
In the integration settings, choose the pipeline that new incoming messages land in and the responsible managers. You can set chat distribution rules: by queue, by workload, or by source.
Start messaging customers
All incoming Telegram messages automatically create deals in amoCRM. Managers reply right from the deal card. Dialog history is stored in the CRM.
What managers do in Telegram through amoCRM
Message customers first
A manager messages a customer in Telegram right from the deal card, even if the customer hasn't written first. Sending by phone number and by @username is supported.
See only their own chats
Each manager sees conversations only with the customers they are responsible for. The manager sees the whole team's chats. Chats don't get mixed up or lost between employees.
Send files, voice, and media
All Telegram attachment types are supported: documents, images, video, audio, voice messages, stickers, and emoji. Files are stored in the amoCRM deal card.
Use reply templates
A manager picks a ready-made reply template for a common question — greeting, price list, details, instructions. This shortens first-response time and keeps a consistent communication style.
Work from the mobile app
ChatApp works in the amoCRM mobile app — a manager replies to customers from a phone. Conversations sync between the mobile and desktop versions.
Don't lose dialogs when staff leave
When an employee leaves, all their chats stay in amoCRM and pass to a new manager. No conversations on personal phones — the customer base belongs to the company.
What the head of sales gets
Full control over conversations
All team dialogs in one window. The head sees who replies fast, who is piling up unread messages, who misses requests. Access is configured at the role level.
Dialog analytics
Reports on the number of dialogs, first-response time, and manager workload. Data syncs with the amoCRM pipeline — you can build conversion reports for "inquiry → deal → payment" by Telegram channel.
The customer base stays with the company
Customer contacts are stored in amoCRM, not on managers' personal phones. When an employee leaves, conversations and contacts don't go with them — the company keeps its connection with customers.
Secure data storage
Customer data is stored on secure servers. The connection is protected via the TLS protocol, and access to the control panel is via two-factor authentication.
How Telegram through amoCRM differs from plain Telegram
| Parameter | Telegram without CRM | Telegram + amoCRM through ChatApp |
|---|---|---|
| Where conversations are stored | On managers' personal phones | In the amoCRM deal card, available to the company |
| When a manager leaves | History leaves with the employee | Conversations stay in the CRM, pass to a new owner |
| Automatic deal creation | No — the manager logs inquiries manually | Yes — a deal is created on an incoming message |
| Team work control | No — the head doesn't see the chats | Yes — the head sees all dialogs and metrics |
| Reply templates and auto-replies | No (manual sending only) | Yes — built-in templates + amoCRM Salesbot |
| Inquiry distribution | Forwarded manually | By pipeline or workload rules |
| Conversion analytics | No | Yes — reports in amoCRM |
| Connecting multiple numbers | Each number is a separate app | Multiple Bot and Personal channels in one account |
| Data storage | On Telegram servers (international data centers) | On secure servers with controlled access |
Which businesses ChatApp + amoCRM + Telegram suits
Online stores and e-commerce
Stores handle orders from a Telegram channel and bot inside the amoCRM pipeline. Managers advise customers on products, send photos and video, and place orders — all with the conversation saved in the deal card.
Services and service businesses
Salons, auto shops, clinics, and gyms receive requests in Telegram, book customers via Salesbot, and remind them about visits. Bookings and visit history are stored in amoCRM.
Real estate
Agents send customers property selections, documents, and video tours in Telegram. Deals are managed in amoCRM; conversations and viewing history are linked to the customer card.
B2B sales and complex deals
Corporate sales managers talk to customers in personal Telegram (Personal). All conversations are duplicated in amoCRM, available to the head, and stored in the company base.
Support and service desk
Support teams receive inquiries through a corporate Telegram bot. Requests automatically create deals in a dedicated amoCRM pipeline, get distributed among operators, and are closed by SLA.
Online schools and edu-business
Schools guide students through the pipeline: from the first touch via a Telegram bot to payment and onboarding. Salesbot answers common questions 24/7, and managers step in at complex stages.
Is it safe to connect Telegram to amoCRM
Secure data storage
ChatApp stores customer data on secure servers with controlled access. Conversation data is handled in line with applicable data protection requirements.
Connection protection
The connection between ChatApp, amoCRM, and Telegram runs through encrypted TLS 1.2+ channels. Access to the ChatApp account is protected by two-factor authentication.
Risk of a Telegram account block
When connecting via Telegram Bot, a block is impossible — it's Telegram's official mechanism. When connecting via Telegram Personal (a personal account), a theoretical risk of a temporary block for suspicious activity exists — this is a feature of the messenger, not of ChatApp. To rule out risks, ChatApp limits the rate of first messages and warns about broadcast limits.
How ChatApp differs from "gray" solutions
Some services use unofficial connection methods, which raises the risk of blocks and claims from Telegram. ChatApp works through official APIs: the Telegram Bot API (for bots) and the MTProto protocol (for Personal — with QR-code authorization, like Telegram Desktop).
Telegram Bot or Telegram Personal — which channel to connect to amoCRM
ChatApp supports both options. Choose based on your use case.
Telegram Bot
- What it is: a corporate bot via @BotFather
- Customer writes first: through a link or button in the bot
- Manager writes first: no (only after the customer messages the bot)
- Risk of a block: none (official API)
- Mass broadcasts: only to bot subscribers
- Who it suits: support, handling website inquiries, edu-business
Telegram Personal
- What it is: a personal account of a manager or company
- Customer writes first: to the manager's phone number
- Manager writes first: yes — by number or @username
- Risk of a block: low when limits are respected
- Mass broadcasts: not recommended — blocked as spam
- Who it suits: B2B sales, real estate, personal communications
In ChatApp you can connect any number of channels of both types within one plan. Many companies use a combination: a bot for receiving website inquiries, and Personal for nurturing existing customers.
ChatApp plans for Telegram integration with amoCRM
Transparent pricing. No hidden fees. A 3-day free trial.
*Personal channels include: term discount, volume discount, package plan
*Regular channels/social networks include: term discount
Frequently asked questions about Telegram integration with amoCRM
The cost of connecting Telegram to amoCRM through ChatApp depends on the number of Telegram channels, the number of dialogs, and connected users. The first 3 days are free for fully testing all features. A detailed plan table is in the block above.
Basic connection of a Telegram channel to amoCRM through ChatApp takes 5–10 minutes. During this time you create a ChatApp account, connect Telegram (via a bot token or a QR code for Personal), and install the ChatApp widget in amoCRM. Finer pipeline settings and chat-distribution rules take another 20–40 minutes.
Yes, ChatApp supports connecting an unlimited number of Telegram channels (bot and Personal) to a single amoCRM account. Each channel is configured separately: you can set a responsible manager, a pipeline, and chat-distribution rules. The number of channels within a plan and the terms for adding extra channels are listed in the plan table.
Yes. ChatApp works through Telegram's official interfaces: the Bot API (for bots) and the MTProto protocol (for Personal accounts). Customer data is stored on secure servers in line with applicable data protection requirements.
amoCRM's built-in integration only lets you connect a Telegram bot — it doesn't support personal Telegram accounts (Personal). ChatApp connects both channel types and supports multiple numbers in one account, reply templates, transfer of files of any format, and advanced analytics. The built-in integration is for basic inquiry handling via a bot. ChatApp is for full-scale sales-team work inside the messenger.
No. ChatApp works with the cloud version of amoCRM; no on-premise version or extra infrastructure is required. The connection happens through amoMarket (the amoCRM app store) and is configured entirely in the browser. Minimum requirements: an amoCRM plan with amoMarket and built-in messengers available.
All customer dialogs are stored in amoCRM and in the ChatApp account — on company servers, not on an employee's personal phone. After a manager leaves, the administrator reassigns their deals and channels to another owner. The conversation history stays in the customer cards in full, and the new employee sees the entire communication context.
Yes. You can use amoCRM's built-in Salesbot — it works with a Telegram channel the same way as with any other deal source. Salesbot answers common questions, collects customer data, guides them through a scenario, and hands off to a manager at the right moment. In addition, ChatApp supports reply templates and quick commands for managers.
Through a Telegram bot, broadcasts are available only to bot subscribers (those who have messaged it at least once). Through Telegram Personal, mass broadcasts are not recommended — the messenger blocks such activity as spam. For marketing broadcasts it's better to use a Telegram + email + WhatsApp Business API combination, where WhatsApp handles the template-based broadcasts.
All conversations are stored in amoCRM on the CRM side and remain available even after ChatApp is disconnected — deal cards and contacts don't disappear. Access to the ChatApp account is then blocked, and new messages from Telegram stop syncing.
Connect Telegram to amoCRM today
Registration takes 1 minute. The first 3 days are full free access to all features, with no card required.
Still have questions? Message us — support is online 24/7.
