WhatsApp Cloud API in amoCRM — run every conversation from the CRM
Keep conversations in the client card, see how the sales team works, put first contact on autopilot and stop losing your customer base.
ChatApp connects the official WhatsApp Cloud API to amoCRM and turns the messenger into a proper sales and support tool.
Official WhatsApp for business — nothing stuck on a personal phone
Why companies put WhatsApp inside amoCRM
Stop losing the conversation history
When agents work off their phones:- conversations stay outside the CRM
- chat history gets lost
- new employees miss the context
- agreements are hard to track
Once ChatApp is connected, every message lands in the amoCRM client card automatically. Anyone on the team can see the history, the files, past agreements and where the client stands. Nothing goes missing.
Keep the base off personal phones
A familiar problem: an agent leaves and part of the customer base goes with them, because everything ran through a personal WhatsApp.
With WhatsApp Cloud API integration through ChatApp:- the client belongs to the company
- conversations live inside the CRM
- access is managed centrally
- the base stays under business control
See the quality of every conversation
A lead shouldn't have to guess how the team talks to clients. In amoCRM the whole conversation history is right there.
You can monitor:- response speed
- script compliance
- consultation quality
- reasons for losing clients
- the performance of each manager
Communication becomes something you can actually see.
Put first contact on autopilot
The client hears back while your agent is still busy
A reply goes out the moment they write
Most companies lose a chunk of inquiries in the first few minutes. ChatApp can automate that first WhatsApp contact.
The system can:- greet the client
- answer typical questions
- collect contact details
- clarify needs
- create a deal in amoCRM
- assign a responsible manager
Qualify leads before an agent steps in
Requests aren't all worth the same, so it helps to gauge a lead before the conversation starts.
WhatsApp can automatically clarify:- product or service
- budget
- launch timeline
- region
- company size
Everything it gathers is saved to amoCRM right away, so the agent picks up a lead that's already prepared.
Get more from repeat sales
Conversation history helps you sell more
When the entire conversation lives inside amoCRM:- repeat sales are easier
- it's simpler to win clients back
- you can personalize offers
- the history of client needs is preserved
No one has to remember what was discussed months back — it's already in the CRM.
Message first through official WhatsApp
WhatsApp is still one of the channels people actually read. Through WhatsApp Cloud API you can send official template messages:
- notifications
- reminders
- invitations
- service messages
- client reactivation
That keeps you in contact with your customer base straight from the CRM.
Why businesses go through ChatApp
More than a connector — a full communication system around amoCRM
One inbox for every channel
Handle messages from all your channels in a single interface.
Bot builder
Automate:- lead qualification
- first contact
- booking consultations
- answers to frequent questions
Business process automation
Set up:- deal creation
- status changes
- employee notifications
- request routing
AI tools
Use the AI assistant and AI agent to handle routine requests and support your managers.
What the integration fixes
Any of this sound familiar?
Connecting WhatsApp Cloud API through ChatApp clears these up and puts communication fully under your control.
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Common questions
WhatsApp Cloud API is WhatsApp's official channel for business. Conversations live in amoCRM instead of on personal phones, the base belongs to the company, and it stays in control of the communication.
Yes. After connecting through ChatApp, every message, file, and agreement automatically lands in the client card in amoCRM. Any employee sees the full context of the conversation.
Yes. With the ChatApp bot builder you can greet the client, answer typical questions, collect data, qualify the lead, create a deal, and assign a responsible manager.
The base stays with the company. Because communication runs through the official WhatsApp Cloud API and sits in the CRM, access is managed centrally and clients don't walk out with the person.
Connect WhatsApp Cloud API to amoCRM through ChatApp
Keep the customer base with the company, automate request handling and see every conversation.
