Connect WhatsApp Cloud API to amoCRM with ChatApp and manage all communications from your CRM
Save conversations in the client card, monitor your sales team, automate first contact, and protect your customer base from loss.
ChatApp helps you connect the official WhatsApp Cloud API to amoCRM and turn the messenger into a full-fledged sales and support tool.
Official WhatsApp for business — no chats stuck in employees' personal phones
Why companies need WhatsApp integration with amoCRM
Never lose your conversation history
When managers work through mobile phones:- conversations stay outside the CRM
- chat history gets lost
- new employees miss the context
- agreements are hard to track
After connecting through ChatApp, every message automatically lands in the client card in amoCRM. Any employee can see the conversation history, sent files, previous agreements, and the current status of the client. Nothing gets lost.
Stop storing your base in employees' phones
One of the most common problems: a manager leaves and takes part of the customer base with them. The reason is simple — communication was handled through a personal WhatsApp.
With WhatsApp Cloud API integration through ChatApp:- the client belongs to the company
- conversations live inside the CRM
- access is managed centrally
- the base stays under business control
Get full control over communication quality
Managers shouldn't have to guess how their team talks to clients. In amoCRM, the entire conversation history becomes available.
You can monitor:- response speed
- script compliance
- consultation quality
- reasons for losing clients
- the performance of each manager
Communication becomes transparent.
Automate first contact
While your manager is busy, the client already gets an answer
The client gets a reply right after reaching out
Most companies lose a share of inquiries in the first minutes after a request. With ChatApp, you can automate the first contact in WhatsApp.
The system can:- greet the client
- answer typical questions
- collect contact details
- clarify needs
- create a deal in amoCRM
- assign a responsible manager
Qualify leads before a manager steps in
Not all requests are equally valuable. That's why it's important to understand lead quality before the conversation even starts.
WhatsApp can automatically clarify:- product or service
- budget
- launch timeline
- region
- company size
After that, the information is instantly saved in amoCRM. The manager starts working with an already-prepared lead.
Make repeat sales more effective
Conversation history helps you sell more
When the entire conversation lives inside amoCRM:- repeat sales are easier
- it's simpler to win clients back
- you can personalize offers
- the history of client needs is preserved
Managers don't need to recall what was discussed months ago. The information is already in the CRM.
Reach out first through official WhatsApp
WhatsApp remains one of the most-read communication channels. Through WhatsApp Cloud API you can send official template messages:
- notifications
- reminders
- invitations
- service messages
- client reactivation
This keeps you in touch with your customer base directly from the CRM.
Why businesses connect WhatsApp through ChatApp
More than just an integration — a complete communication system around amoCRM
One inbox for everything
Handle messages from different channels in a single interface.
Bot builder
Automate:- lead qualification
- first contact
- booking consultations
- answers to frequent questions
Business process automation
Set up:- deal creation
- status changes
- employee notifications
- request routing
AI tools
Use the AI assistant and AI agent to handle routine requests and support your managers.
What problems the integration solves
Sound familiar?
WhatsApp Cloud API integration through ChatApp helps solve these tasks and makes communication fully manageable.
*Personal channels include: term discount, volume discount, package plan
*Regular channels/social networks include: term discount
Frequently asked questions
WhatsApp Cloud API is the official WhatsApp channel for business. Conversations are kept inside amoCRM rather than in employees' personal phones, the base belongs to the company, and communication stays under its control.
Yes. After connecting through ChatApp, every message, file, and agreement automatically lands in the client card in amoCRM. Any employee sees the full context of the conversation.
Yes. With the ChatApp bot builder you can greet the client, answer typical questions, collect data, qualify the lead, create a deal, and assign a responsible manager.
The base stays with the company. Since communication runs through the official WhatsApp Cloud API and is stored in the CRM, access is managed centrally and clients don't leave with the employee.
Connect WhatsApp Cloud API to amoCRM through ChatApp
Keep your customer base inside the company, automate request handling, and gain full control over your communications.
