Connect WhatsApp
to any CRM via ChatApp
Using a custom CRM, ERP system, or industry-specific solution? Connect WhatsApp through ChatApp and communicate with customers in your existing system. Save conversation history, protect your client database, monitor your team's performance, and automate customer interactions.
Integration with any CRM via API, Webhook, or ChatApp Dialogs
Why businesses choose WhatsApp
Reach customers where they already are
WhatsApp is one of the most widely used messaging apps in Kazakhstan. Your customers use it every day — for personal chats, work conversations, and family groups. That level of daily engagement gives businesses a communication channel with reach and open rates that email and SMS simply cannot match.
Customers don't need to:
They just open the app they already use and send a message. The easier it is to reach you, the higher the chance of an inquiry, a deal, and a repeat purchase.
When conversations live on employees' phones
The risks this creates — and how integration eliminates them
A common situation in many companies
Managers talk to clients through personal devices. Convenient for the employee — critical risk for the business.
- conversations never reach the CRM
- no way to monitor communication quality
- interaction history is lost
- repeat sales are difficult without context
- client data lives on the employee's device, not with the company
- when a manager leaves, their contacts go with them
After connecting through ChatApp
All WhatsApp messages are stored in the system and remain accessible to the company. Conversation history is tied to the customer record — not to the manager's phone. The data belongs to the business, not the individual.
What your business gains after connecting
Full control over customer communications
More closed deals
- full conversation history alongside each deal
- quick access to previous agreements
- repeat sales become straightforward
- fewer lost inquiries
Visibility and control
- monitor conversation quality
- transparent view of team performance
- client database stays with the company
- less dependency on individual employees
Better service
- fast replies in a familiar app
- no new apps or registrations required
- conversation history preserved across manager changes
- 24/7 support via automation
Automate customer interactions
More than messaging — a complete sales tool
ChatApp turns WhatsApp into a full-scale sales and service tool — from the first contact to deal closure.
- automatically greet new customers
- collect inquiries and contact details
- qualify leads without manager involvement
- schedule consultations automatically
- route conversations to the right team member
- create deals and tasks in your CRM automatically
- connect an AI agent to handle routine requests
Managers join a prepared conversation
The customer gets an instant response. The bot qualifies the request, collects the data, and creates a task in the CRM. The manager sees a ready-made context and closes the deal faster.
Works with any CRM
We connect to your existing system — no need to change platforms
Most solutions only support popular CRM platforms. ChatApp integrates WhatsApp with virtually any system:
- custom-built CRM
- ERP system
- Service Desk or Help Desk
- industry-specific software
- internal corporate portals
Connection methods
- Open chat button from CRM
- ChatApp Dialogs unified inbox
- Webhook
- API
More than a WhatsApp integration
ChatApp platform capabilities available after connecting
Unified inbox
All channels in one interface: WhatsApp, Telegram, VK, and more — no tab switching.
No-code bot builder
Build automated scenarios without programming. Lead qualification, inquiry collection, FAQ responses.
AI operator assistant
Real-time suggestions for agents: reply recommendations, sentiment analysis, customer context.
AI agent
Automated customer conversations based on your company's knowledge base. Works 24/7 without human involvement.
Automation sequences
Trigger-based messaging from CRM events: reminders, order status updates, re-engagement campaigns.
Analytics and reports
Conversation stats, operator load, response times, and inquiry funnel — all in one place.
Connect WhatsApp to your CRM via ChatApp
Unify your communications, automate customer interactions, and maintain full control over your client database — no matter which CRM you use. Data is stored on secure servers in compliance with applicable data protection requirements.
