Connect WhatsApp to any CRM through ChatApp
Running a custom CRM, an ERP or an industry-specific tool? Link WhatsApp through ChatApp and talk to customers inside the system you already use. Keep the conversation history, protect the client base, watch how the team performs and automate the routine.
Integration with any CRM via API, Webhook, or ChatApp Dialogs
Why businesses go with WhatsApp
Meet customers where they already are
WhatsApp is one of the most-used messaging apps in Kazakhstan. Customers are in it every day — for personal chats, work and family groups. That daily habit gives businesses reach and open rates that email and SMS can't touch.
Customers don't need to:
They open the app they already have and send a message. The easier you are to reach, the more inquiries, deals and repeat purchases you get.
When conversations sit on personal phones
The risks that creates — and how the integration removes them
A familiar situation in a lot of companies
Agents talk to clients from personal devices. Handy for the person, a serious risk for the business.
- conversations never reach the CRM
- no way to monitor communication quality
- interaction history is lost
- repeat sales are difficult without context
- client data lives on the employee's device, not with the company
- when a manager leaves, their contacts go with them
After connecting through ChatApp
Every WhatsApp message is stored and stays available to the company. The history is tied to the customer record, not to an agent's phone. The data belongs to the business.
What you get after connecting
Full control over customer communication
More deals closed
- the full conversation history next to each deal
- past agreements a click away
- repeat sales become easy
- fewer inquiries lost
Visibility and control
- monitor conversation quality
- transparent view of team performance
- client database stays with the company
- less dependency on individual employees
Better service
- fast replies in a familiar app
- no new apps or registrations required
- conversation history preserved across manager changes
- 24/7 support via automation
Automate the customer back-and-forth
More than messaging — a full sales tool
ChatApp makes WhatsApp a proper sales and service tool, from first contact to a closed deal.
- automatically greet new customers
- collect inquiries and contact details
- qualify leads without manager involvement
- schedule consultations automatically
- route conversations to the right team member
- create deals and tasks in your CRM automatically
- connect an AI agent to handle routine requests
Agents step into a prepared conversation
The customer gets an instant reply. The bot qualifies the request, gathers the data and opens a task in the CRM. The agent sees the context ready-made and closes faster.
Works with any CRM
We connect to the system you already run — no platform change
Most tools only cover the mainstream CRM platforms. ChatApp connects WhatsApp to almost any system:
- custom-built CRM
- ERP system
- Service Desk or Help Desk
- industry-specific software
- internal corporate portals
Connection methods
- Open chat button from CRM
- ChatApp Dialogs unified inbox
- Webhook
- API
More than a WhatsApp connector
What the ChatApp platform adds once you're connected
Unified inbox
All channels in one interface: WhatsApp, Telegram, VK, and more — no tab switching.
No-code bot builder
Build automated scenarios without programming. Lead qualification, inquiry collection, FAQ responses.
AI operator assistant
Real-time suggestions for agents: reply recommendations, sentiment analysis, customer context.
AI agent
Automated customer conversations based on your company's knowledge base. Works 24/7 without human involvement.
Automation sequences
Trigger-based messaging from CRM events: reminders, order status updates, re-engagement campaigns.
Analytics and reports
Conversation stats, operator load, response times, and inquiry funnel — all in one place.
Connect WhatsApp to your CRM through ChatApp
Bring your communication together, automate the routine and keep full control of the client base, whichever CRM you run. Data is stored on secure servers in line with the Republic of Kazakhstan Law No. 94-V on personal data and its protection.
