Connect Telegram to any CRM through ChatApp
Telegram is one of the most-used messengers in Kazakhstan. Link it to your CRM, ERP or industry platform through ChatApp and meet customers where they already are. Corporate chats, bots and channels stay fully under your company's control.
Integration with any CRM via API, Webhook, or ChatApp Dialogs
Why businesses go with Telegram
Fast, capable and free for users
Telegram's audience is active, engaged and open to hearing from brands. Messages get read almost immediately, unlike email, and customers reply when it suits them, unlike a phone call.
Key channel advantages:
Telegram bots are strong automation tools: they take inquiries, book appointments, qualify leads and push data to the CRM without an agent lifting a finger.
Telegram running with no oversight
What a company loses without CRM integration
The usual setup: staff on personal accounts
Agents talk to clients from personal Telegram accounts or lone bots with nothing wired to the CRM. The data scatters and no one can see it.
- conversation history stays on personal devices
- client contacts leave with departing employees
- no way to review communication quality
- Telegram data never reaches the CRM
- impossible to build a unified sales funnel
- bots operate in isolation, disconnected from the system
After connecting through ChatApp
Every Telegram conversation is stored and tied to a customer record in the CRM. Deals open automatically, and agents work from one unified inbox with no tab- or app-switching.
What you get after connecting
Telegram as a managed business channel, not a personal app
Every inquiry in the funnel
- deals created automatically from conversations
- full history accessible to any team member
- fast lead qualification via bot
- no lost inquiries
Process transparency
- monitor conversations in real time
- analytics on workload and response speed
- client database belongs to the company
- safe handover of conversations when staff changes
Convenient service
- communication in familiar Telegram, no extra steps
- instant replies from bot or live agent
- support and notifications in one chat
- request history preserved
Telegram bots that actually sell
Automation from first touch to CRM handover
Telegram supports multi-step automated flows, and ChatApp makes your bot a full part of the sales funnel.
- welcome message on first contact
- lead qualification via interactive buttons
- contact collection and consultation booking
- automatic deal creation in CRM
- conversation routing between departments and agents
- order and deal status notifications
- AI agent for 24/7 routine query handling
Bots and agents in one unified system
The bot takes the first request, qualifies the customer and passes a ready conversation to an agent — context, data and history included. People step in only where a person is actually needed.
Works with any CRM
Telegram plugs into the system you already run — no migration, no retraining
ChatApp connects Telegram to any customer-management system, from mainstream CRM platforms to fully custom in-house tools.
- custom-built CRM
- enterprise ERP system
- Service Desk or Help Desk
- industry-specific platforms (healthcare, retail, real estate)
- corporate portals and internal systems
Connection methods
- Open chat button from CRM
- ChatApp Dialogs unified inbox
- Webhook
- API
More than a Telegram connector
What the ChatApp platform adds once you're connected
Unified inbox
Telegram, WhatsApp, VK, and other channels in one interface — no tab switching for agents.
No-code bot builder
Visual scenario editor without programming. Build Telegram bots with branching logic in hours, not weeks.
AI operator assistant
Real-time suggestions based on conversation history, topic classification, and customer context.
AI agent
Handles routine queries automatically using your knowledge base. Runs around the clock, reducing agent load.
Broadcasts and notifications
Trigger-based and mass Telegram broadcasts: order statuses, promotions, reminders — with no message limits.
Analytics and reports
Conversation statistics, agent KPIs, and inquiry funnel — available in your ChatApp dashboard.
Connect Telegram to your CRM through ChatApp
Turn Telegram from an unmanaged personal app into a controlled business channel: keep the conversation history, automate inquiries and keep the client base where it belongs — with your company.
