Connect Telegram
to any CRM via ChatApp
Telegram is one of the most popular messengers in Kazakhstan. Connect it to your CRM, ERP, or industry-specific platform through ChatApp and engage customers where they already spend their time. Corporate chats, bots, channels — all under your company's full control.
Integration with any CRM via API, Webhook, or ChatApp Dialogs
Why businesses choose Telegram
Fast, feature-rich, and free for users
Telegram stands apart among messengers: its audience is active, highly engaged, and receptive to brand communications. Unlike email, messages in Telegram are read almost instantly. Unlike phone calls, customers reply at their own convenience.
Key channel advantages:
Telegram bots are a powerful automation tool. They can receive inquiries, schedule appointments, qualify leads, and pass data to the CRM — without any manager involvement.
When Telegram is used without oversight
What your company loses without CRM integration
A common scenario: employees' personal accounts
Managers communicate with clients through personal Telegram accounts or standalone bots with no CRM connection. The result: scattered data and no visibility.
- conversation history stays on personal devices
- client contacts leave with departing employees
- no way to review communication quality
- Telegram data never reaches the CRM
- impossible to build a unified sales funnel
- bots operate in isolation, disconnected from the system
After connecting through ChatApp
All Telegram conversations are stored in the system and linked to customer records in the CRM. Deals are created automatically, and agents work from a single unified inbox — no switching between tabs or apps.
What your business gains after connecting
Telegram as a managed business tool — not a personal messenger
Every inquiry in the funnel
- deals created automatically from conversations
- full history accessible to any team member
- fast lead qualification via bot
- no lost inquiries
Process transparency
- monitor conversations in real time
- analytics on workload and response speed
- client database belongs to the company
- safe handover of conversations when staff changes
Convenient service
- communication in familiar Telegram, no extra steps
- instant replies from bot or live agent
- support and notifications in one chat
- request history preserved
Telegram bots as a sales tool
Automation from first touch to CRM handoff
Telegram enables multi-level automated scenarios. ChatApp turns your bot into a full participant in the sales funnel.
- welcome message on first contact
- lead qualification via interactive buttons
- contact collection and consultation booking
- automatic deal creation in CRM
- conversation routing between departments and agents
- order and deal status notifications
- AI agent for 24/7 routine query handling
Bots and agents in one unified system
The Telegram bot handles the initial request, qualifies the customer, and hands the ready conversation to a manager — complete with context, data, and history. Agents step in only where human interaction is needed.
Works with any CRM
Telegram connects to your existing system — no migration, no retraining
ChatApp integrates Telegram with any customer management system — from popular CRM platforms to fully custom internal solutions.
- custom-built CRM
- enterprise ERP system
- Service Desk or Help Desk
- industry-specific platforms (healthcare, retail, real estate)
- corporate portals and internal systems
Connection methods
- Open chat button from CRM
- ChatApp Dialogs unified inbox
- Webhook
- API
More than a Telegram integration
ChatApp platform capabilities available after connecting
Unified inbox
Telegram, WhatsApp, VK, and other channels in one interface — no tab switching for agents.
No-code bot builder
Visual scenario editor without programming. Build Telegram bots with branching logic in hours, not weeks.
AI operator assistant
Real-time suggestions based on conversation history, topic classification, and customer context.
AI agent
Handles routine queries automatically using your knowledge base. Runs around the clock, reducing agent load.
Broadcasts and notifications
Trigger-based and mass Telegram broadcasts: order statuses, promotions, reminders — with no message limits.
Analytics and reports
Conversation statistics, agent KPIs, and inquiry funnel — available in your ChatApp dashboard.
Connect Telegram to your CRM via ChatApp
Turn Telegram from an unmanaged personal messenger into a controlled business channel. Preserve conversation history, automate inquiries, and keep your client database where it belongs — with your company.
