Messenger Integration with CRM Systems in Kazakhstan

Messenger integration with your CRM for sales and support teams

Connect WhatsApp, Telegram and MAX to your CRM in 15 minutes. Start conversations from the CRM and keep your customer base inside the company. Full sync of chats, contacts and deals with Bitrix24 and amoCRM.

3 days free

No developers needed

Local data storage

"WhatsApp went down on Friday evening and we only noticed on Monday. Customers were writing — no one answered. Half of them are gone, the other half are angry."

What ChatApp does

24/7 health monitoring for every channel — if something disconnects, you get an alert in Telegram and inside the CRM
Early warnings about block risks (limits, complaints, suspicious activity) delivered straight to the manager's messenger
Clear delivery statuses on every message: "Sent", "Delivered", "Read", "Error"
Priority support for integration issues — your ticket doesn't sit in a queue
Disconnect statistics per channel — you can see weak spots

"A customer fills out a form, but WhatsApp blocks the first outbound message from a deal card. We have to start from a personal phone — it's awkward, uncontrolled, and our base leaks out."

What ChatApp does

Message first directly from the CRM — from a lead, deal or contact card — into WhatsApp, Telegram, MAX
Personal accounts (WhatsApp, Telegram) and business accounts (WACA / WhatsApp Business) all supported
Bot-triggered outreach by rules (stage change, field update, X minutes after a form submit)
Bulk campaigns from the CRM by customer segment — without exposing phone numbers

"Managers chat from their phones, the deal card is empty. I have no idea what they're telling customers — breaking scripts, being rude, losing deals. I can't check any of it."

What ChatApp does

Full sync of every incoming and outgoing message into the CRM card — including messages sent from personal phones
Messages are bound to the customer card and tagged with the manager's name
Supervisors see the full conversation: tone, response time, script compliance
Duplicate-contact and duplicate-deal detection keeps the CRM clean

"A sales rep quit and 200 contacts vanished. He ran chats through his personal WhatsApp and the customers stayed with him. We don't even know who he was talking to."

What ChatApp CORE does

Every conversation is stored in the CRM — even if the manager was writing from a personal phone
Customer contacts never end up in a salesperson's personal phonebook
When someone leaves, the entire base stays with the company — full chat history available to the next employee
Conversation-level access control: managers see only their own chats, supervisors see everything
Optional blocking of personal messenger apps — all communication only through the CRM

"A message went out on WhatsApp, but the customer never got it. We found out three days later. And no one tells us which messenger the customer actually uses."

What ChatApp does

One inbox for all messengers: WhatsApp, Telegram, MAX in a single interface
Delivery-failure alerts — you see instantly when a message didn't get through
Automatic detection of the customer's active messenger — the system suggests where to send
Cascade delivery: WhatsApp failed → try Telegram → then MAX (channel carousel)
Recommends a backup channel when risk signals appear

"Any manager can open any deal and read a colleague's chat. They can also see the customer's phone and poach them. Pure chaos."

What ChatApp does

Conversation access control by department, group or individual owner
Clear ownership for every deal and chat
Optionally hide customer contacts from managers — they message through the CRM but never see the number
Granular permissions: view own chats only / view fields / view contact cards
Roles: owner, assignee, observer — full transparency on who's responsible for what

Your pain isn't on the list? Book a demo — we'll work through your scenario together.

Messenger integration with your CRM for sales and support teams

What changes for your sales team after the integration

No more lost leads

Quicker replies

The customer base stays with the company

Full control over conversations

The real headaches our customers have — and how we handle them

Messengers keep disconnecting from the CRM and we lose conversations

We can't message customers first from the CRM — we waste time starting every conversation manually

I can't see the conversation in the CRM card. I lose history and can't enforce quality

Salespeople steal the customer base. When they leave, customers leave with them

A message never reached the customer — and we don't know. No single inbox for chats

Employees see each other's chats and contacts. There's no accountability

A full toolkit inside your CRM

Unified inbox and AI agent

Automatic deals

Bot builder

Campaigns and reactivation

Templates and quick replies

13 channels for talking to customers

Choose your CRM

Bitrix24: deep integration with Open Channels

amoCRM: chats and Salesbot in one window

1C: messages inside the customer card

Yclients: reminders and feedback

Any CRM: open API and iFrame

Live within one business day

Install the CRM module

Sign up

Connect channels

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Plans

Common questions

Connect messengers to your CRM in a day