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Messenger integration for 1C, via ChatApp

Write to a counterparty first from inside 1C, hand a dialog to the right person, and get document-status updates right in the chat
Try for free First 3 days all services are free — no limitations

Sound familiar?

Too many interfaces You used to have to find a phone number in 1C, copy it, open a messenger, then search for the chat
Payment confusion Our clients are special. They might pay 60 instead of 600. They issue an invoice to one entity but pay from another. Without a call or message — it's impossible to sort out
Time wasted clarifying To pass a counterparty's question to colleagues, you have to write an email, wait for confirmation, and then keep asking: "is it done yet?"
Delayed responses It's hard to work with files when a counterparty doesn't check their email in time

Reach a counterparty in one click

Start a conversation instantly

Press a button in the Sales Order and you're in a dialog with the client. The contact is pulled in for you and the right messenger is picked automatically.

How it works, step by step

  • We place the "Dialog" button exactly where your team needs it: in the counterparty card, in the Sales Order, Invoice, or Purchase Order document, etc.
  • You click it. The system automatically retrieves the contact from the organization's details in 1C
  • ChatApp identifies which messenger (WhatsApp, Telegram, VK) was previously used with this client, or prompts you to choose
  • You're in the chat. Write, send files, clarify details. All in one window, no switching

Which channels can you use from 1C?

From 1C you start a dialog with a client by phone number or email, and the system suggests where to write — email, MAX, WhatsApp or Telegram.

The "Go to Dialog" button goes into your 1C in about 15 minutes

Talk to clients from 1C in one click — no switching, full dialog history. Stop hunting for contacts in messengers and put that time somewhere useful.
Simplify your work today

Who it's for

Anyone who needs to reach people quickly without leaving 1C

Accountants

To them a client is an external counterparty whose payment details and documents need sorting out fast

Sales managers

They move clients from inquiry to deal and have to react quickly to questions and changes

Procurement

They deal with suppliers constantly, and quick contact keeps relationships and terms intact

Internal team communication

Departments pass documents back and forth to confirm status at every stage

What additional features does the solution provide?

Reassigning a dialog

A document approved in one department goes straight to the next. Sent back? Assign someone else.

Visible communication

Everyone involved can see the full exchange with a counterparty

File exchange

Swap documents without leaving your working environment

Mobile app

Your work interface is always at hand — on your mobile phone

What additional features does the solution provide?

STEP #1

Registration

Register in the ChatApp Personal Account
STEP #2

Messengers

Add the channels you want to use to message clients — Instructions
STEP #3

Extension

Download the 1C extension — Here
STEP #4

Work environment

Configure roles and access rights in your 1C environment following the instructions
STEP #5

Configuration

Customize for any 1C configuration
STEP #6

Done!

You can now communicate with counterparties directly from 1C

Support is in the chats 24/7:

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