Mobile app
WhatsApp Business CRM integration
Link the business account from the WhatsApp Business mobile app to your CRM or the ChatApp Dialogs inbox. Business profile, catalog, quick replies — and the whole team’s chats in one window.
companies use ChatApp
average setup time
communication channels in one inbox
of clients are happy with support
What WhatsApp Business is
A free mobile app for companies — a step between personal WhatsApp and the WhatsApp Business API
WhatsApp Business is a separate Android and iOS app built for companies. Unlike the regular messenger it carries a business profile with address, website and hours, a product catalog, quick replies and labels for sorting chats. Customers can see at once that they’re dealing with a real business, not a random number.
Connecting it to ChatApp is as simple as regular WhatsApp — by phone number, with no template approval or official Business API verification. You keep every feature of the business app and add teamwork: chats flow into your CRM, several agents can reply, and the history is never lost.
How it compares with other ways to connect WhatsApp
Three ways to run WhatsApp for business — pick the one that matches your client volume
| Feature | WhatsApp personal |
WhatsApp Business app |
WhatsApp Business API WABA |
|---|---|---|---|
| Company business profile | — | ✓ | ✓ |
| Product and service catalog | — | ✓ | ✓ |
| Quick replies and labels | — | ✓ | ✓ |
| Message first | ✓ | ✓ | templates only |
| Low connection cost | ✓ | ✓ | higher |
| Fast setup by phone number | ✓ | ✓ | verification |
| Managers per number in the app | 1 | up to 4 | no app |
| Managers per number via ChatApp | unlimited | unlimited | unlimited |
| Bulk messaging without block risk | — | — | ✓ |
| Works without a mobile phone | — | — | ✓ |
Need bulk messaging and phone-free operation? Take a look at WhatsApp Business API.
What you get after connecting ChatApp
The app’s business account turns into a full sales and support channel
Every chat in your CRM
WhatsApp Business conversations flow into Bitrix24, amoCRM, 1C or your own CRM automatically. A deal and a contact card open for each customer, and nothing is lost.
Working as a team
Several agents can share one number. Each sees their own chats, while a manager sees the whole team’s conversations in the ChatApp Dialogs inbox.
Message first
Start a conversation by phone number straight from your CRM, with no template approval. Perfect for handling website leads and upsells.
Business profile and catalog
You keep every benefit of the app: a polished company profile, a product showcase, quick replies and greeting messages.
Bots and automation
Plug in the ChatApp bot builder: auto-replies, request routing, review collection and common questions handled without an agent.
Analytics and control
Response time, agent workload and full history for each customer. See how your team handles requests and where leads are being lost.
Connecting in about seven minutes
No developer, no complicated setup
01
Sign up for ChatApp
Create an account and pick a CRM or the ChatApp Dialogs inbox to handle your messages.
02
Connect your number
Scan the QR code in the WhatsApp Business app on your phone — the connection is set up in a couple of minutes.
03
Start working
Take requests, message first and route chats to agents — all in one window.
Why companies pick ChatApp
24/7 support
We fix problems, advise and train your team. The average reply comes in minutes, not hours.
Reliable infrastructure
Stable communication channels and fault-tolerant infrastructure. The service is always online for your business.
Works across Kazakhstan and the CIS
Pay by card or bank transfer. We operate in line with the Republic of Kazakhstan Law No. 94-V on personal data and its protection.
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*Personal channels include: term discount, volume discount, package plan
*Regular channels/social networks include: term discount
Common questions
WhatsApp Business is a separate free app for companies. It has a business profile, a product catalog, quick replies, labels to sort chats and basic statistics. The regular WhatsApp has none of these tools. At the same time, the way it connects to ChatApp is identical — by phone number.
WhatsApp Business is a mobile app with an unofficial connection: cheap, fast, and you can message first without templates. The WhatsApp Business API (WABA) is the official product for bulk messaging without block risk and phone-free operation, but it costs more and requires verification. The app suits small and medium businesses, while the API fits companies with high request volumes.
Yes. WhatsApp Business requires a phone with the app installed. Every two weeks you need to open the app on the phone — otherwise the link with the integration may break.
The WhatsApp Business app itself allows up to 4 devices on one number. Via ChatApp this limit is removed — any number of managers can work on the number in a single inbox. To reduce block risk during heavy messaging, we recommend scaling the number of agents gradually.
Broadcasts are possible, but the number may be blocked for frequent bulk sends. To reduce the risk: send no more than 200 messages a day, add an opt-out option and keep an interval between messages. For safe bulk messaging, the WhatsApp Business API is a better fit.
Yes. After integrating WhatsApp Business you keep using the familiar app on your phone. Chats are synced with your CRM and the ChatApp single inbox.
Connect WhatsApp Business to your CRM
Business profile, catalog and team chats in one inbox. The first connection is free.
