Every Avito message — straight into your Bitrix24 deals
The Bitrix24 and Avito integration automatically transfers orders, syncs listings and collects chat messages into a single CRM. It helps managers reply faster and never lose a client.
Orders, chats and listings from Avito — inside your CRM
No routine, no manual work — just sales
Unlimited number of Avito accounts
Built-in chats and auto-replies in Bitrix24
Support for Avito Delivery and Avito Mall
Control all deals without leaving the CRM
Why the Bitrix24 + Avito integration via ChatApp helps your business
Automation, speed, transparency
Fewer manual operations
Automatic data sync between Avito and Bitrix24. Orders, clients and statuses update with no manual input.
Speed and quality of processing
Fast transfer of product and client data — you respond to requests without delay. Not a single message is lost.
Higher service level
The full conversation history is stored in Bitrix24. A personalized approach, transparent communication and customer loyalty.
A solution for any business on Avito
Small business
A few listings, one manager. You get chat and order automation without wasting time.
Large companies
A high volume of orders, several Avito accounts, a team of managers. The app gives you control, analytics and seamless integration with Bitrix24 business processes.
How to install?
Install the ChatApp application from the Bitrix24 Marketplace.
Connect your Avito account through ChatApp.
Link the connected Avito account with your CRM following the instructions.
Messages arrive in the lead or deal card. Pipelines, robots and notifications are supported.
How communication with clients improves
The chat slips down, the client is lost
The chat stays on top, the notification persists until you reply
Can't find it or it was deleted
The whole conversation is in the client's CRM card
You have to dig into each manager's phone or accounts
Everything is in CRM reports
Two different interfaces, loss of context
A single chat center inside the CRM
Advantages of the Avito integration via ChatApp
More than a standard Avito-to-CRM integration
A single window combining all messengers for client communication
Connect ChatApp chatbots and auto-replies
Use quick replies
Manage a blacklist
Reassign conversations to employees
ChatApp robots supporting messages, files and documents from the CRM
Display messages from the Avito app in Open Channels
Voice message support
*Personal channels include: term discount, volume discount, package plan
*Regular channels/social networks include: term discount
Frequently asked questions
Avito receives incoming requests from these categories: job responses ("Jobs") and listings — goods, services, real estate and transport.
To work with the "Jobs" category and listings through ChatApp, an active maximum subscription is required on the Avito side. When connected to ChatApp, Avito PRO works as a standard Avito integration: the single messenger window receives messages only for the listings of the account owner linked to ChatApp. Messages handled by company employees in Avito PRO will not appear — the Avito API does not support transferring such conversations.
Set up automation so chats are distributed across departments or specific employees. In ChatApp you can connect several Avito accounts — each is added as a separate channel. Messages from Avito arrive in Scenario Dialogs — a workspace for handling chats.
