All Wildberries inquiries
in one window.
No lost orders,
no messaging chaos
Connect Wildberries to ChatApp and bring all buyer messages, order questions and support requests into one unified system with CRM, AI and automation.
inquiries
for routine questions
What is Wildberries CRM integration
Wildberries CRM integration connects marketplace buyer communications to your sales management and support system.
Customer messages, order inquiries, returns and delivery questions are automatically forwarded to a CRM or ChatApp's unified inbox, where client profiles and interaction history are built automatically.
Through ChatApp, Wildberries can be connected alongside other channels — Telegram, WhatsApp, MAX and other sales sources. All inquiries are gathered in one place, stored per client and not tied to any specific manager or device.
You can also configure ticket routing, automated replies and an AI agent that handles routine inquiries without staff involvement. Customer data is stored on secure servers in accordance with applicable data protection requirements.
Wildberries is a loss zone,
not just a marketplace
Wildberries is one of the fastest and most competitive sales channels. But it comes with challenges:
Instant reply expected
Marketplace buyers expect immediate responses. A delayed reply means a lost order and a negative review.
Messages get lost
Inquiries get buried among orders and returns. Sellers work in personal accounts with no management oversight.
Overloaded support
Repetitive questions about order status, returns and delivery consume most of the team's time. No unified client history.
The result: businesses lose not only orders but repeat sales too
What Wildberries integration
through ChatApp delivers
From buyer message
to resolved request
Buyer messages
on Wildberries
Any inquiry — order status, return, product question
Message arrives
in ChatApp
Automatically, in real time, no manual work
Client profile
is created
System builds a profile with order and conversation history
Agent is
assigned
By routing rules or manually
AI agent assists
with the reply
Routine questions are resolved automatically, no staff needed
Wildberries as a sales channel:
what makes it different
Wildberries operates differently from classic sales channels. Different rules apply here:
Buyers expect a response within minutes, not hours
Every dialogue must be saved and linked to an order
All channels and all agents — in one window
Less manual work —
more sales
After connecting
All inquiries under control
Not a single Wildberries message gets lost — everything in one interface
Faster ticket handling
Agents see the full context immediately and respond much faster
Lower support load
AI and automation handle routine questions without staff involvement
Repeat revenue grows
A great experience brings the buyer back for the next order
Unified client history
All channels in one place — CRM card with the complete history
7 minutes — average connection time. 3,500+ companies already use ChatApp
Connect Wildberries*Personal channels include: term discount, volume discount, package plan
*Regular channels/social networks include: term discount
Frequently asked questions
Connection takes just a few minutes: sign in to ChatApp, add Wildberries as a channel in the integrations section, and all incoming inquiries will start flowing into the unified inbox automatically. Nothing extra needs to be installed on the marketplace side.
No. All conversation history is stored in ChatApp and tied to the client profile, not to a specific employee. When a new agent takes over, they immediately see the full communication context with the buyer.
Yes, that is exactly how it works. ChatApp unifies Wildberries, Telegram, WhatsApp, MAX, VKontakte and other channels in a single window. Agents switch between inquiries from different sources without leaving the platform.
Once the channel is connected, create automated response flows in the automation section. You can train the AI agent on your store's typical questions — order status, return policy, stock availability. No coding skills required.
Data is stored on secure servers in accordance with applicable data protection requirements. ChatApp ensures the security and confidentiality of your customers' information.
Connect Wildberries to your customer management system
3,500+ companies have already unified their channels in ChatApp. Average connection time — 7 minutes.
