WhatsApp integration with amoCRM
Every conversation inside the deal card. Managers message clients first, the manager sees every dialogue, and history doesn't leave with a departing employee.
What is WhatsApp integration with amoCRM
WhatsApp integration with amoCRM via ChatApp is a service that connects the WhatsApp messenger and the amoCRM system. Every client message lands in the deal card automatically, the manager replies right from amoCRM without switching windows, and the entire conversation history is stored in the CRM and stays with the company even if an employee leaves.
Setup takes 5 minutes and requires no developer. It supports both regular WhatsApp and the official WhatsApp Business API (WABA), multiple numbers on one account, chatbots, template broadcasts, and end-to-end analytics paired with Yandex.Metrica.
How to connect WhatsApp to amoCRM in 5 steps
Setup takes 5 minutes and requires no developer.
Sign up for ChatApp
Enter your email and password, then confirm your phone number.
Connect your WhatsApp number
Scan the QR code in your ChatApp dashboard with your smartphone, just like signing in to WhatsApp Web.
Install the widget in amoCRM
Find ChatApp in the amoMarket section inside your amoCRM account and click "Install".
Link the accounts
Select the connected WhatsApp number in the widget and grant access to your amoCRM data.
Set manager permissions
Define which employees see which chats, and enable automatic deal creation from incoming messages.
After the fifth step, all new incoming WhatsApp messages automatically create a deal in amoCRM and land in the contact card. Managers start chatting right from the CRM.
Features for sales managers
Fewer window switches — more time to sell.
All chats in the deal card
The full WhatsApp conversation history loads into amoCRM in its entirety: text, voice notes, photos, videos, documents. The manager sees the complete context without opening the messenger.
Message the client first
In standard amoCRM you can't start a WhatsApp dialogue — the client has to write first. With ChatApp, the manager initiates the conversation from any connected number right inside the deal card.
Quick reply templates
The manager picks a ready template from the list and sends it in one click. Templates can include variables (client name, order number) that are filled in automatically.
Voice notes and media files
Recording and playing voice notes, sending photos, PDFs and Excel files all work right from amoCRM. Files are saved in the deal card and available to other employees.
Missed message alerts
If a manager hasn't replied, the chat is highlighted, and after a set interval the system sends a notification to Telegram or email — the client is never left without an answer.
Blacklist and spam filter
Contacts on the blacklist don't create deals in amoCRM. Mass broadcasts and suspicious messages are filtered out automatically.
Features for owners and heads of sales
Control over every dialogue, transparent metrics, and protection of your client base from leaving with a manager.
The client base stays with the company
All client conversations are stored in amoCRM, not on a manager's personal phone. If an employee leaves, the dialogue history, contacts, and deals stay with the company. A new manager sees the full context and continues without a break.
Conversation quality control
The manager sees every dialogue of every team member in a single amoCRM window. You can filter chats by employee, by funnel stage, by date. It helps spot weak points in scripts and train the team.
Analytics and end-to-end analytics
The Yandex.Metrica integration passes WhatsApp inquiries as offline conversions. You can see which ad campaign a client came from and through which channel the deal closed. UTM tags are saved in the card.
Connecting multiple numbers
You can connect an unlimited number of WhatsApp numbers to a single amoCRM account — for different branches, business lines, or managers. Messages from each number land in the shared CRM, and access rights are configured flexibly.
How WhatsApp in amoCRM differs from regular WhatsApp
Seven parameters where regular WhatsApp loses to the integration.
| Parameter | WhatsApp without CRM | WhatsApp in amoCRM via ChatApp |
|---|---|---|
| Conversation history in the client card | No | Yes, full history with media |
| Dialogue visibility for the manager | No, only on the agent's phone | Yes, all chats available to the head of sales |
| Ability to message the client first from the CRM | No | Yes, from any connected number |
| Auto-creation of deals from incoming messages | No | Yes, by configurable rules |
| Chatbots and auto-replies | Manual WhatsApp Business only | Yes, via Salesbot and Digital Pipeline |
| Template broadcasts | No (risk of a ban for bulk sending) | Yes, via WABA using approved templates |
| Client base after a manager leaves | Leaves with the phone | Stays in amoCRM |
Who WhatsApp integration with amoCRM is for
Six typical scenarios where the integration pays off in the very first month.
Online stores
Clients ask about products, delivery, and payment right in WhatsApp. The integration automatically creates a deal on the first message, records the source UTM tag, and connects a chatbot to qualify the lead.
Real estate and agencies
An agent handles 30–50 clients at once. Without a CRM, conversations get lost on a personal phone. With ChatApp, the entire history of a property, prices, and viewings stays in the deal card. If the agent leaves, the client stays with the agency.
Online schools and edtech
The flow of course and webinar inquiries is handled by chatbots, while complex questions go to a manager. Student support after payment runs in the same WhatsApp, with history saved in amoCRM.
Services and B2C
Bookings, visit reminders, post-service surveys — all through WhatsApp, which clients read more often than SMS or email. Template messages are sent via Salesbot triggers.
B2B sales and consulting
A long deal cycle requires a transparent conversation history. The manager sees every stage of communication, controls quality, and joins a dialogue if the deal stalls.
Call centers and support
Distribution of incoming inquiries among operators by rules, queues, escalation on a response timeout. Response-time and quality metrics — in real time inside the amoCRM interface.
Data security and compliance
Client personal data is stored on dedicated servers. The agreement with ChatApp is signed officially through a legal entity.
Data storage
ChatApp operates in compliance with personal data protection law. Personal data of amoCRM users and their clients is processed and stored on dedicated servers. The contract and closing documents are issued through a registered legal entity.
Encryption and backups
All connections between amoCRM, ChatApp servers, and WhatsApp are protected by the TLS protocol. Dialogue history and media files are backed up daily. At the user's request, data is deleted in accordance with applicable data protection requirements.
Official connection
ChatApp connects through the official WhatsApp Business API (WABA) for regulated industries and through the standard WhatsApp protocol for other clients, ensuring legal and reliable operation for your business.
Why ChatApp and not other integration services
A comparison across five parameters where ChatApp differs from a typical market offering.
| Parameter | Typical market solution | ChatApp |
|---|---|---|
| Data storage | Servers unspecified or unclear | Dedicated servers, full compliance |
| Support for multiple numbers | Extra fee per number | Included in the plan, volume discounts |
| Carrying over remaining days when switching channels | Not available | Days carry over between channels |
| Support for both regular WhatsApp and WABA | One protocol only | Both protocols in one plan |
| Support response time | Ticket system, reply within a day | Chat with a manager, reply within minutes |
*Personal channels include: term discount, volume discount, package plan
*Regular channels/social networks include: term discount
What ChatApp clients say
Real reviews from companies that connected the amoCRM and WhatsApp integration via ChatApp.
"Before ChatApp, managers were losing 5–7 inquiries a day — conversations stayed on personal phones. After connecting the integration to amoCRM, not a single WhatsApp message gets lost. Our lead-to-deal conversion grew over 3 months."
"Handing a client from one manager to another used to take half a day — forwarding WhatsApp screenshots, rebuilding context. With ChatApp the whole history is in the deal card, and a new team member gets up to speed in 10 minutes."
"We connected several numbers for different sales lines — each manager sees only their chats, and I see everything. Team oversight became transparent, no more asking for screenshots of conversations."
"We switched from another integration service — ChatApp support migrated all settings and conversation history without losses. Team onboarding took one day; last time setup took a week."
Frequently asked questions
Ten questions about connecting and using the WhatsApp integration with amoCRM.
How much does it cost to connect WhatsApp to amoCRM?
The cost of WhatsApp integration with amoCRM via ChatApp starts from the "Start" plan for a single WhatsApp number. The "Business" plan supports up to three numbers with extended features. Connection is free, and the first 3 days are a trial period with no card required. Paying for 12 months gives a 20% discount.
How long does setup take?
Full setup of the WhatsApp integration with amoCRM takes about 5 minutes and requires no developer. You need to sign up for ChatApp, connect a WhatsApp number via QR code, install the ChatApp widget in the amoCRM marketplace, and link the accounts. After that, new incoming WhatsApp messages automatically create deals in amoCRM. Connecting the WhatsApp Business API (WABA) additionally requires 1–3 days for company verification with Meta.
Can I connect multiple WhatsApp numbers?
Yes, you can connect any number of WhatsApp numbers to a single amoCRM account. The "Start" plan includes one number, "Business" up to three, and "Corporate" has no limit. Different numbers are used for different branches, sales lines, or departments. Messages from each number land in the shared CRM, and chat access rights are configured per employee and group.
Is it legal and compliant?
Yes, using the WhatsApp integration with amoCRM via ChatApp complies with personal data protection requirements. All personal data of amoCRM users and their clients is processed and stored on dedicated servers. The contract is signed with a registered legal entity, and closing documents are issued under standard accounting practices. The WhatsApp messenger itself is legal for commercial use.
What's the difference from the WhatsApp Business API (WABA)?
The WhatsApp Business API (WABA) is Meta's official channel for business, with company verification, template broadcasts, and a green badge in the chat. Regular WhatsApp works through a QR-code connection like WhatsApp Web. ChatApp offers both options: regular WhatsApp is suited to incoming dialogues and individual conversations, while WABA is needed for mass template broadcasts and reducing the risk of a number being blocked for activity.
Do I need a paid version of amoCRM?
Any paid version of amoCRM works for the integration — "Basic", "Advanced", or "Professional". Widgets also work during amoCRM's free trial period (14 days), so you can test the integration before buying the CRM. Cloud and on-premise versions of amoCRM are supported equally. No extra licenses inside amoCRM are required — all capabilities are available in the standard CRM plans.
What happens to conversations if a manager leaves?
The entire WhatsApp conversation history with clients is stored in amoCRM, not on the manager's personal phone. When an employee leaves, contacts, deals, and dialogue history stay with the company. The manager assigns a new owner who immediately sees the full context, past messages, agreements, and media files. This is a key difference from using WhatsApp without a CRM, where the base leaves with the departing manager.
Do chatbots and auto-replies work?
Yes, the built-in automation tools work through the amoCRM integration: Salesbot for scripted dialogues and Digital Pipeline for automatic actions across funnel stages. A chatbot qualifies incoming leads, answers typical questions, sends reminders, and hands complex inquiries to a manager. Message templates with variables (client name, order number, meeting date) are filled in automatically.
Can I send broadcasts to my client base?
Broadcasts are available in two ways. Through regular WhatsApp, you can send targeted messages to contacts you've talked to in the last 24 hours — mass broadcasts are prohibited by WhatsApp rules and lead to a number being blocked. Through the WhatsApp Business API (WABA), you can send template broadcasts to any base after the template is approved by Meta. WABA connection is available on the "Corporate" plan.
What happens to conversation history if I cancel the subscription?
Conversation history and contacts stay in amoCRM itself — this is data inside the CRM, and ChatApp acts only as the message delivery channel. After you cancel the ChatApp subscription, new WhatsApp messages stop arriving, but everything received earlier remains stored in the amoCRM deal cards. At the user's request, ChatApp deletes data from its servers in accordance with applicable data protection rules.
Connect WhatsApp to amoCRM in 5 minutes
Test it free for 3 days. No card required. A ChatApp manager will help set up the integration for your sales funnel.
