WhatsApp integration for amoCRM
Every conversation sits in the deal card. The team can write to clients first, a lead sees every dialogue, and the history stays put when someone leaves.
How WhatsApp integration with amoCRM works
ChatApp connects WhatsApp to amoCRM. Each client message drops into the deal card by itself, the team answers from amoCRM without switching windows, and the whole conversation history lives in the CRM and stays with the company when a person leaves.
Setup takes about five minutes and no developer. It covers regular WhatsApp and the official WhatsApp Business API (WABA), several numbers on one account, chatbots, template broadcasts and end-to-end analytics.
Connecting WhatsApp to amoCRM in five steps
About five minutes, no developer.
Sign up for ChatApp
Enter an email and password, then confirm your phone number.
Connect your WhatsApp number
Scan the QR code in your ChatApp dashboard with your smartphone, just like signing in to WhatsApp Web.
Install the widget in amoCRM
Find ChatApp in the amoMarket section inside your amoCRM account and click "Install".
Link the accounts
Select the connected WhatsApp number in the widget and grant access to your amoCRM data.
Set manager permissions
Define which employees see which chats, and enable automatic deal creation from incoming messages.
After step five, incoming WhatsApp messages open a deal in amoCRM and land in the contact card on their own, and the team chats straight from the CRM.
For the sales team
Fewer window switches, more time to sell.
Every chat in the deal card
The full WhatsApp history loads into amoCRM — text, voice notes, photos, videos, documents. The agent has the whole context without opening the messenger.
Reach out to the client first
Plain amoCRM won't let you open a WhatsApp dialogue — the client has to write in. With ChatApp, the agent starts the conversation from any connected number, from the deal card.
Quick reply templates
The manager picks a ready template from the list and sends it in one click. Templates can include variables (client name, order number) that are filled in automatically.
Voice notes and media files
Recording and playing voice notes, sending photos, PDFs and Excel files all work right from amoCRM. Files are saved in the deal card and available to other employees.
Alerts for missed messages
If an agent hasn't replied, the chat is flagged, and after a set interval a notification goes to Telegram or email — so no client is left hanging.
Blacklist and spam filter
Contacts on the blacklist don't create deals in amoCRM. Mass broadcasts and suspicious messages are filtered out automatically.
For owners and heads of sales
A view of every dialogue, clear metrics, and a client base that doesn't walk out with an agent.
The client base stays with the company
Client conversations sit in amoCRM, not on a personal phone. When someone leaves, the history, contacts and deals stay, and the next agent picks up with the full context.
Conversation quality control
The manager sees every dialogue of every team member in a single amoCRM window. You can filter chats by employee, by funnel stage, by date. It helps spot weak points in scripts and train the team.
End-to-end analytics
WhatsApp inquiries are passed to your web analytics as offline conversions, so you can see which ad campaign a client came from and where the deal closed. UTM tags are saved in the card.
Connecting multiple numbers
You can connect an unlimited number of WhatsApp numbers to a single amoCRM account — for different branches, business lines, or managers. Messages from each number land in the shared CRM, and access rights are configured flexibly.
WhatsApp in amoCRM vs. regular WhatsApp
Seven points where plain WhatsApp falls short of the integration.
| Parameter | WhatsApp without CRM | WhatsApp in amoCRM via ChatApp |
|---|---|---|
| Conversation history in the client card | No | Yes, full history with media |
| Dialogue visibility for the manager | No, only on the agent's phone | Yes, all chats available to the head of sales |
| Ability to message the client first from the CRM | No | Yes, from any connected number |
| Auto-creation of deals from incoming messages | No | Yes, by configurable rules |
| Chatbots and auto-replies | Manual WhatsApp Business only | Yes, via Salesbot and Digital Pipeline |
| Template broadcasts | No (risk of a ban for bulk sending) | Yes, via WABA using approved templates |
| Client base after a manager leaves | Leaves with the phone | Stays in amoCRM |
Who the WhatsApp + amoCRM integration is for
Six common cases where it pays off inside the first month.
Online stores
Clients ask about products, delivery, and payment right in WhatsApp. The integration automatically creates a deal on the first message, records the source UTM tag, and connects a chatbot to qualify the lead.
Real estate and agencies
An agent juggles 30–50 clients at once, and without a CRM the conversations scatter across a personal phone. With ChatApp the whole history — property, prices, viewings — stays in the deal card, and if the agent leaves, the client stays with the agency.
Online schools and edtech
The flow of course and webinar inquiries is handled by chatbots, while complex questions go to a manager. Student support after payment runs in the same WhatsApp, with history saved in amoCRM.
Services and B2C
Bookings, visit reminders, post-service surveys — all through WhatsApp, which clients read more often than SMS or email. Template messages are sent via Salesbot triggers.
B2B sales and consulting
A long deal cycle requires a transparent conversation history. The manager sees every stage of communication, controls quality, and joins a dialogue if the deal stalls.
Call centers and support
Distribution of incoming inquiries among operators by rules, queues, escalation on a response timeout. Response-time and quality metrics — in real time inside the amoCRM interface.
Data security and compliance
Client personal data is kept on dedicated servers, and the ChatApp contract is signed through a registered legal entity.
Data storage
ChatApp works in line with the Republic of Kazakhstan Law No. 94-V on personal data and its protection. Personal data of amoCRM users and their clients is processed and stored on dedicated servers, and the contract and closing documents come through a registered legal entity.
Encryption and backups
Connections between amoCRM, ChatApp servers and WhatsApp run over TLS. Dialogue history and media files are backed up daily. On request, data is deleted in line with the Republic of Kazakhstan Law No. 94-V on personal data and its protection.
Official connection
ChatApp connects through the official WhatsApp Business API (WABA) for regulated industries and through the standard WhatsApp protocol for other clients, ensuring legal and reliable operation for your business.
Why ChatApp over other integration services
Five points where ChatApp differs from the usual market offering.
| Parameter | Typical market solution | ChatApp |
|---|---|---|
| Data storage | Servers unspecified or unclear | Dedicated servers, full compliance |
| Support for multiple numbers | Extra fee per number | Included in the plan, volume discounts |
| Carrying over remaining days when switching channels | Not available | Days carry over between channels |
| Support for both regular WhatsApp and WABA | One protocol only | Both protocols in one plan |
| Support response time | Ticket system, reply within a day | Chat with a manager, reply within minutes |
*Personal channels include: term discount, volume discount, package plan
*Regular channels/social networks include: term discount
What ChatApp clients say
Feedback from companies running the amoCRM + WhatsApp integration through ChatApp.
"We used to lose 5–7 inquiries a day because conversations stayed on personal phones. Since connecting the integration to amoCRM, no WhatsApp message slips through, and our lead-to-deal conversion rose over three months."
"Handing a client between agents used to eat half a day of screenshots and context-rebuilding. Now the whole history is in the deal card and a new colleague is up to speed in ten minutes."
"We connected several numbers for different sales lines — each manager sees only their chats, and I see everything. Team oversight became transparent, no more asking for screenshots of conversations."
"We switched from another integration service — ChatApp support migrated all settings and conversation history without losses. Team onboarding took one day; last time setup took a week."
Common questions
Ten questions about setting up and running the WhatsApp + amoCRM integration.
How much does it cost to connect WhatsApp to amoCRM?
The cost of WhatsApp integration with amoCRM via ChatApp starts from the "Start" plan for a single WhatsApp number. The "Business" plan supports up to three numbers with extended features. Connection is free, and the first 3 days are a trial period with no card required. Paying for 12 months gives a 20% discount.
How long does setup take?
Full setup of the WhatsApp integration with amoCRM takes about 5 minutes and requires no developer. You need to sign up for ChatApp, connect a WhatsApp number via QR code, install the ChatApp widget in the amoCRM marketplace, and link the accounts. After that, new incoming WhatsApp messages automatically create deals in amoCRM. Connecting the WhatsApp Business API (WABA) additionally requires 1–3 days for company verification with Meta.
Can I connect multiple WhatsApp numbers?
Yes, you can connect any number of WhatsApp numbers to a single amoCRM account. The "Start" plan includes one number, "Business" up to three, and "Corporate" has no limit. Different numbers are used for different branches, sales lines, or departments. Messages from each number land in the shared CRM, and chat access rights are configured per employee and group.
Is it legal and compliant?
Yes. Running the WhatsApp + amoCRM integration through ChatApp is in line with the Republic of Kazakhstan Law No. 94-V on personal data and its protection. Personal data of amoCRM users and their clients is processed and stored on dedicated servers, the contract is signed with a registered legal entity, and closing documents follow standard accounting practice. WhatsApp itself is fine for commercial use.
What's the difference from the WhatsApp Business API (WABA)?
The WhatsApp Business API (WABA) is Meta's official channel for business, with company verification, template broadcasts, and a green badge in the chat. Regular WhatsApp works through a QR-code connection like WhatsApp Web. ChatApp offers both options: regular WhatsApp is suited to incoming dialogues and individual conversations, while WABA is needed for mass template broadcasts and reducing the risk of a number being blocked for activity.
Do I need a paid version of amoCRM?
Any paid version of amoCRM works for the integration — "Basic", "Advanced", or "Professional". Widgets also work during amoCRM's free trial period (14 days), so you can test the integration before buying the CRM. Cloud and on-premise versions of amoCRM are supported equally. No extra licenses inside amoCRM are required — all capabilities are available in the standard CRM plans.
What happens to conversations if a manager leaves?
The entire WhatsApp conversation history with clients is stored in amoCRM, not on the manager's personal phone. When an employee leaves, contacts, deals, and dialogue history stay with the company. The manager assigns a new owner who immediately sees the full context, past messages, agreements, and media files. This is a key difference from using WhatsApp without a CRM, where the base leaves with the departing manager.
Do chatbots and auto-replies work?
Yes, the built-in automation tools work through the amoCRM integration: Salesbot for scripted dialogues and Digital Pipeline for automatic actions across funnel stages. A chatbot qualifies incoming leads, answers typical questions, sends reminders, and hands complex inquiries to a manager. Message templates with variables (client name, order number, meeting date) are filled in automatically.
Can I send broadcasts to my client base?
Broadcasts are available in two ways. Through regular WhatsApp, you can send targeted messages to contacts you've talked to in the last 24 hours — mass broadcasts are prohibited by WhatsApp rules and lead to a number being blocked. Through the WhatsApp Business API (WABA), you can send template broadcasts to any base after the template is approved by Meta. WABA connection is available on the "Corporate" plan.
What happens to conversation history if I cancel the subscription?
Conversation history and contacts stay in amoCRM — that data lives in the CRM, and ChatApp is only the delivery channel. Once you cancel the ChatApp subscription, new WhatsApp messages stop, but everything received before that stays in the amoCRM deal cards. On request, ChatApp deletes data from its servers in line with the Republic of Kazakhstan Law No. 94-V on personal data and its protection.
Connect WhatsApp to amoCRM in about five minutes
Three days free, no card. A ChatApp specialist will help fit the integration to your sales funnel.
