AI chat for your website: an AI operator answering customers 24/7
The AI operator learns from your company knowledge base, resolves common questions on the spot and hands complex ones to an agent with the full context. Every conversation becomes a deal in Bitrix24 or amoCRM. Installs in about five minutes on any CMS.
- ✓ AI operator included
- ✓ Trained on your knowledge base
- ✓ 24/7 replies, no overtime
- ✓ Secure data storage
AI Chat Works with Any CMS or Website Builder
- WordPress
- Tilda
- Bitrix
- OpenCart
- Webflow
- Any HTML website
What changes when you add an AI operator to your website chat
A plain chat widget just collects questions. The AI operator answers them — with no agent, at any hour.
Customers write at night and on weekends
While managers are offline, the AI operator in your website chat replies instantly and keeps visitors from going to competitors.80% of inquiries are routine questions
Price, timelines, availability, delivery terms — the AI handles them on its own, relying on your company's knowledge base.A slow reply means a lost lead
Up to 40% of visitors leave if they don't get a response within a minute. The AI operator replies without delay.Managers are overloaded with routine work
The first line is tied up with repetitive questions. AI takes the routine off their hands, and people step in only for complex inquiries.ChatApp AI Operator Features
Training on your data, context awareness, and handoff to a manager — all already included in the subscription, with no extra modules or fees for AI integration.
Learns from your knowledge base
Upload your company documents or provide a website link — the AI will compile answers to frequent questions and use them in conversations. Up to 90% of routine inquiries handled without a human- Document upload
- Website link
- Custom prompts
- Handoff to manager
Understands conversation context
Takes into account chat history and previous customer inquiries, replying meaningfully rather than with generic templates.Hands off complex questions to a manager
If the AI can't resolve an inquiry, it's routed to the right employee along with the full conversation context.Customizable tone and scenarios
Set the reply style and bot behavior rules to match your brand voice — no coding required.Works across all channels
One AI operator replies in your website chat, MAX, Telegram, and WhatsApp — with a single unified customer history.Qualifies leads and collects contacts
The AI clarifies the request, asks the right questions, and captures the contact — even before a manager joins in.A deal is created in your CRM automatically
Every inquiry creates a lead in Bitrix24 or amoCRM. UTM tags and traffic source are captured automatically.AI Chatbot with Transparent ChatCoins Pricing
The AI operator handles first-line inquiries using a neural network: answers routine questions, qualifies leads, and collects contacts. Market data shows chatbots resolve up to 90% of routine inquiries without human involvement.
AI Operator Capabilities
- Relies on your company's knowledge base and templates
- Understands conversation context and customer history
- Forwards complex inquiries to the right manager
- Works 24/7 — even when your team is offline
ChatCoins — Transparent AI Pricing
ChatCoins are the internal unit for AI feature usage. No need to understand tokens or neural network models. Pay only for what you actually use.- Included in the Basic plan: 20 ChatCoins
- ChatCoins can be purchased in unlimited quantities
- Top-up packages: from 100 units
Keep your customer base safe
One employee leaving, a lost phone, or shared access to a corporate WhatsApp — and contacts, chat history and part of the base are gone. ChatApp takes these risks off the table: data sits in your account and the owner controls access.
Contacts belong to the company, not to agents
Inquiries and personal data coming through ChatApp are stored on secure servers, not on personal phones. An agent leaves, the customers stay.No Need to Share Passwords with Employees
Your team replies to inquiries through the ChatApp interface without gaining access to messenger or social media accounts. A former employee can't walk off with the company account.Conversation and Quality Control
Managers can see every conversation, review the tone of replies, look into disputed cases, and export a report for any period.Secure data storage
Inquiry data is kept on secure, encrypted servers with access controls, in line with the Republic of Kazakhstan Law No. 94-V on personal data and its protection — not in personal messengers.How ChatApp differs from other chat platforms
The main differences are the pricing model and the built-in AI. Most services charge per employee and sell the AI agent as a separate paid product. ChatApp is one subscription with unlimited operators and AI billed through ChatCoins.
| Parameter | ChatApp | Competitors |
|---|---|---|
| Subscription cost | 7 500 ₸/month for the whole team | From 6 000 ₸ and up per seat |
| Unlimited team members | Included in every plan | Separate fee per seat |
| AI agent in the standard plan | Built into the product, billed via ChatCoins | A separate product, not part of the unified system |
| Proactive invitations | Included | Available with most |
| Integrations with popular CRMs | Bitrix24, amoCRM | Mostly Western CRMs |
| Inquiry channels in a single window | MAX, Telegram, WhatsApp, VKontakte, Avito, Email | Limited set |
| Secure data storage | Yes | Data storage policy isn't always transparent |
| Built-in knowledge base | Included in the platform | Separate module or paid add-on |
This comparison is based on publicly available data about typical chat platform terms on the market.
Integration with CRMs and communication channels
Connect ChatApp to Bitrix24 or amoCRM and every inquiry becomes a deal. Customers reach you via MAX, Telegram, WhatsApp, Email and VKontakte, and every conversation sits in one window with no messenger-switching.
CRM
Messengers and Channels
ChatApp pricing
The price doesn't depend on team size. Buy just the online chat as a standalone channel, or take the full platform with the widget, AI and a bot builder. Messengers are bought separately — pay only for what you use.
*Personal channels include: term discount, volume discount, package plan
*Regular channels/social networks include: term discount
ChatApp customer stories
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Read moreThe AI operator: common questions
Add an AI operator to your website chat in about five minutes
Sign up, install the widget and upload your knowledge base. No card, no sales call — the AI operator is built in.
