Official WhatsApp for business
WhatsApp Cloud API for business in Kazakhstan: the official channel with no block risk
ChatApp connects the official WhatsApp Cloud API (WACA) straight to Meta: bulk messaging by the rules, any number of agents on one line, and no risk of the number being blocked for a campaign.
90%
open rate
40%
click-through rate
+20%
increase in revenue
How WhatsApp Cloud API differs from regular WhatsApp
WhatsApp Cloud API is Meta's official way into the world's most-used messaging app. Through it you can send campaigns by the rules, build full chatbot automation, put any number of agents on one line, and connect your CRM. Regular WhatsApp is made for personal chats: a campaign risks a block, automation is thin, and real team work on one number isn't supported.
Risk of being blocked
Regular WhatsApp is an unstable channel for business — bulk campaigns violate the app's terms of service.Limited automation
Hard to scale communication or connect full-featured chatbots and CRM systems.Not built for teams
No proper collaboration for several agents on one number without third-party workarounds.Three versions of WhatsApp — which one a business needs
01
WhatsApp
For personal messaging. One phone, one user, no automation and no team collaboration.
02
WhatsApp Business
A free app for small businesses with basic business tools, but the same limits on scale.03
WhatsApp Business Platform (Cloud API)
Built for companies: an official API, full automation, bulk messaging, and several agents working at once.What Cloud API can do that regular WhatsApp can't
| Feature | WhatsApp Cloud API | |
|---|---|---|
| Bulk messaging | ||
| Unlimited agents on one number | ||
| Works without a mobile phone | ||
| Company name instead of phone number | ||
| Full automation | ||
| Official solution | ||
| Buttons in campaign messages | ||
| Uses the mobile WhatsApp app | ||
| Group chats | ||
| Fast setup |
You can keep the mobile app and group chats by connecting in Coexistence mode through the WABA provider — see the connection options below.
What the official WhatsApp Business Platform ties together
One official channel connects your company's key processes
CRM
A single conversation history with customers inside Bitrix24, amoCRM, and other systems.Bots and automation
Auto-reply scenarios, lead qualification, and AI agents without a human in the loop.Multiple agents
Any number of employees can work on one number at the same time.Broadcasts
Bulk, personalized template messages with no risk to your number.Analytics
Track delivery, read rates, and conversion for every broadcast and conversation.Integrations
Connect to your website, marketplaces, and internal systems through the ChatApp API.The 24-hour window and templates: how messaging works
You can only message a customer first with a template — a message layout pre-approved by Meta. Once the customer replies to a template, a 24-hour window opens: during that time you can keep messaging with regular messages for free. The session extends with every new message from the customer, so it may never close as long as the conversation continues.
- 1
Customer receives a template message
A pre-approved Meta template opens or continues the conversation. - 2
The 24-hour window opens
The customer replied — you can now message freely with regular messages. - 3
The window closes after 24 hours of silence
If the customer doesn't reply within a day, the window closes automatically. - 4
Continuing — a template again
To resume the conversation after the window closes, you need another approved template.
Three template categories
UTILITYConfirmations, order status updates, reminders.
MARKETINGPromotions, discounts, marketing broadcasts.
AUTHENTICATIONVerification codes and account sign-in.
What WhatsApp Cloud API costs
1 month
36,000 ₸/mo
Line fee
12 months -20%
28,800 ₸/mo
Line fee when paying annually
Conversation package
4,743 ₸/100 conversations
≈47 ₸ per conversation started by an outbound message
Conversations a customer starts are free — up to 1,000 a month, as long as you reply with regular messages, not templates. While the 24-hour window is open, regular messages and templates from the same category are free too. Payment by card or bank transfer, in tenge or US dollars.
Cloud API direct or WABA through a provider
Cloud API — direct with Meta
A direct connection to the WhatsApp API: access in 5-15 minutes, no server to buy and no middleman. Templates are billed directly by Meta to your company card.WABA — through the Gupshup provider
Connect through a provider with package-based conversation pricing and Coexistence mode — keeps the mobile app and group chats on the same number.Why businesses choose ChatApp
Reliable operation
Dependable communication channels and a high service uptime.Technical support
We solve issues, advise your team, and provide training at every stage.Payments for business in Kazakhstan
Payment by card or bank transfer, in tenge or US dollars, with invoicing documents.Local data storage
Personal data is processed under the Republic of Kazakhstan Law No. 94-V on personal data and its protection.How to connect WhatsApp Cloud API
Two ways to get a working channel — a free self-service setup, or guided setup with a ChatApp specialist
| Connection stage | Free (self-service) | Paid guided setup |
|---|---|---|
| Choosing WABA or WACA | Zoom consultation | consultation + hands-on guidance |
| Creating Facebook / Portfolio | instructions | the client creates it with guidance |
| Registering the number | link/instructions | channel setup and verification |
| Verification and website | general recommendations | data review and help with the application |
| Templates and handover | not included | up to 3 templates + instructions |
Free
Self-service setup
A step-by-step ChatApp guide: registering your company in Meta Business Suite, creating an app in Meta for Developers, setting up a webhook, adding a payment method, and launching your Cloud API number.- Register your company in Meta Business Suite
- Create a Meta for Developers account and an app
- Set up a webhook and create a WhatsApp account
- Add a payment method for direct Meta billing
- Activate the number and send a test message
- Create a system user and an access token
- Connect the number and token to your ChatApp line
30,000 ₸
Paid guided setup
A ChatApp specialist walks through the connection with you: prepares the data, configures the channel, and hands over clear instructions for ongoing use.- Up to 3 joint sessions: consultation, connection/setup, hands-on training on the channel
- Creating, reviewing, or configuring your Meta Business Portfolio and WABA/WACA
- Reviewing your number, website, and data for connection and verification
- Up to 3 message templates, checking sending/receiving, and instructions
Video: connecting WhatsApp Cloud API step by step
How the paid guided setup works
- 1
Readiness check
Facebook, Business Portfolio, website, phone number, and the chosen connection scenario. - 2
Joint session
You sign in from your own device and enter your 2FA and passwords yourself — the specialist never sees them. - 3
Temporary ChatApp access
You invite the specialist's work account into your Business Portfolio for the duration of the work. - 4
Setup and handover
The specialist configures the channel, checks that it works, and you remove their temporary access.
100%prepayment before work begins
3 daysturnaround after payment and receiving your data
up to 3calls / AnyDesk sessions
up to 3message templates
Security and access
- Remote session over Zoom / AnyDesk — only for actions you perform yourself
- ChatApp specialists use separate dedicated work accounts
- Temporary access is granted by role, only for the duration of the work
- Passwords, 2FA, and bank cards stay on your side at all times
Not included in the price
- A guarantee of verification, approval, or that Meta won't block the account
- Faster review times — moderation timelines are set by the provider and Meta
- Website development and preparation of legal documents
- Template fees and provider fees — billed separately
If a delay is caused by the client or by the Meta/WhatsApp provider, the service timeline is paused. The price is fixed and isn't reduced if some stages weren't needed or couldn't be completed for reasons outside ChatApp's control.
Questions about WhatsApp Cloud API
Cloud API is an official connection that follows Meta's rules. It runs reliably, lets you send campaigns without risking a block (while you follow the rules), and comes with business tools, and any number of agents can work on one number. Regular WhatsApp connects unofficially by imitating a real user, which leads to a block once you send large campaigns often.
Yes, but only with a pre-approved template — a layout Meta has signed off. Templates hold text, media, buttons and variables. A company can open a conversation only with a template.
After the customer replies to a template, a 24-hour session starts and regular messages inside it are free. Each new message from the customer resets the window, so while the conversation goes on it doesn't close.
36,000 ₸/month for the line (or 28,800 ₸/month when paying for a year), plus about 47 ₸ for every conversation you start yourself. Inside the open 24-hour window, regular messages and templates from the same category are free. Conversations started by the customer are free — up to 1,000 a month.
No, the integration doesn't need a phone — Cloud API runs through the API. The exception is Coexistence mode through the WABA provider, where the WhatsApp Business mobile app keeps running alongside the API.
With a classic WABA/WACA connection — no, the WhatsApp account has to be deleted, and the mobile app and calls won't be kept. In Coexistence mode through the Gupshup provider, you don't need to delete the account: the app, group chats, and calls are kept, and the API runs on the same number. Coexistence is available if the number has been active in WhatsApp Business for at least 3 months and has no restrictions.
Yes. If a WhatsApp or WhatsApp Business account is already registered on the number, a classic connection will require deleting that account in the app's settings. You can only keep the app through Coexistence mode.
Yes. Unlike regular WhatsApp, an unlimited number of employees can connect to one Cloud API number — your team works on the same number through ChatApp and your CRM.
A self-service Cloud API connection takes 5-15 minutes once your Facebook and Business Manager accounts are ready. With paid guided setup, the timeline is fixed — 3 days after payment and after we receive all the required data from you.
Free — a consultation and instructions; you handle preparing the account, website, and number yourself. Paid guided setup (30,000 ₸) — a ChatApp specialist supports you at every stage: from creating the Business Portfolio to configuring the channel, reviewing your data, and handing over up to 3 ready-made message templates.
Connect the official WhatsApp Cloud API with ChatApp
Send a request — a specialist will pick a connection method and quote the cost for your case
