Connect MAX messenger
to any CRM via ChatApp
MAX messenger is a Russian messaging platform by VK with tens of millions of users. Connect it to your CRM, ERP, or industry-specific system via ChatApp and manage customer conversations directly from your existing tools. Full control over message history, automation, and your client database.
Integration with any CRM via API, Webhook, or ChatApp Dialogs
Why businesses choose MAX messenger
Russian-speaking audience, secure infrastructure, full control
MAX messenger is developed by VK Group and has over 85 million registered users. For businesses targeting Russian-speaking audiences, it is one of the key direct communication channels — familiar, trusted, and deeply integrated with the broader VK ecosystem.
Key advantages for business:
For companies focused on Russian-speaking markets, MAX messenger offers a predictable, reliable communication channel with a well-defined regulatory environment.
When MAX messenger is used without a system
What your company loses without CRM integration
A common scenario: inquiries arrive but aren't tracked
Customers write in MAX messenger, managers reply through personal accounts or standalone bots with no CRM connection. Data stays scattered — the business has no visibility.
- conversation history lives on employees' devices
- MAX messenger inquiries aren't linked to CRM deals
- no analytics on incoming requests from the channel
- conversation history is lost when staff changes
- no way to evaluate agent communication quality
- client data is spread across personal devices
After connecting through ChatApp
All MAX messenger conversations are stored in the system and linked to customer records. Agents work from a single ChatApp Dialogs inbox or directly from the CRM — no need to open the messenger separately.
What your business gains after connecting
MAX messenger as a managed business channel in your CRM
Inquiries straight into the funnel
- MAX messenger leads added to CRM automatically
- conversation context available to any team member
- fast qualification via bot
- repeat sales without losing history
Full control
- review conversations and assess quality
- analytics on workload and response speed
- client database stays with the company
- safe conversation handover between agents
Fast, convenient contact
- communication in familiar MAX messenger — no new apps
- quick replies from bot or live agent
- request history preserved across manager changes
- support on the customer's terms
Automate communications in MAX messenger
From first greeting to a ready deal in your CRM
ChatApp lets you build a complete sales funnel through MAX messenger — from the first message to deal creation in the CRM, with no manual steps in between.
- auto-greeting on first contact
- customer qualification via interactive scenario
- contact collection and consultation scheduling
- automatic deal or lead creation in CRM
- conversation routing between departments and agents
- status notifications: order, payment, delivery
- AI agent for 24/7 routine query handling
MAX messenger + automation = a managed channel
By connecting automation through ChatApp, you get more than a messaging channel. MAX messenger becomes a fully managed customer acquisition and retention tool — with analytics and control in one system.
Works with any CRM
MAX messenger integrates into your existing system — no platform changes needed
ChatApp connects MAX messenger to virtually any customer management platform — from out-of-the-box solutions to fully custom builds.
- custom-built CRM
- enterprise ERP system
- Service Desk or Help Desk
- industry-specific platforms (healthcare, retail, B2B services)
- internal corporate portals
Connection methods
- Open chat button from CRM
- ChatApp Dialogs unified inbox
- Webhook
- API
More than a MAX messenger integration
Expand your capabilities as your business grows
Unified inbox
MAX messenger, Telegram, VK, and more in one interface. Agents stay in one system — no tab switching.
No-code bot builder
Visual editor without programming. Build MAX messenger bots with branching logic and auto-created leads.
AI operator assistant
Real-time suggestions for agents: reply recommendations, conversation summary, customer context from CRM.
AI agent
Automated replies based on your company knowledge base. Operates in MAX messenger 24/7 without agent involvement.
Automation sequences and broadcasts
Trigger-based messages from CRM events: confirmations, reminders, status updates — delivered directly in MAX messenger.
Analytics and reports
MAX messenger conversation stats, agent performance, and inquiry funnel — all in the ChatApp dashboard.
Connect MAX messenger to your CRM via ChatApp
Engage your Russian-speaking audience through MAX messenger without restrictions. Preserve conversation history, automate incoming requests, and keep your client database under your company's full control. All data stored on secure servers in compliance with applicable data protection requirements.
