WhatsApp integration with Altegio
Every conversation with clients — right inside the Altegio client card. Your front-desk staff message first, confirm appointments and send reminders, while the full history stays with the company, not in an employee’s personal phone.
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7 minutes average setup time
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99.9% uptime
What is the WhatsApp integration with Altegio
The WhatsApp integration with Altegio via ChatApp is a service that connects the WhatsApp messenger with the Altegio online booking platform. Every client message lands in the client card automatically, the administrator replies straight from ChatApp without switching windows, and the entire conversation history is preserved and stays with the company even if an employee leaves.
Setup takes 5 minutes and requires no developer. Regular WhatsApp and the official WhatsApp Business API (WABA) are both supported, along with multiple numbers on one account, bots for automatic booking and reminders, and template broadcasts.
How to connect WhatsApp to Altegio in 5 steps
Setup takes 5 minutes and requires no developer.
Sign up for ChatApp
Enter your email and password, confirm your phone number.
Connect your WhatsApp number
Scan the QR code in your ChatApp dashboard with your smartphone, just like signing in to WhatsApp Web.
Link ChatApp with Altegio
Find ChatApp in the “Apps” section of your Altegio account and click “Connect”.
Link the accounts
Select the connected WhatsApp number and grant ChatApp access to your Altegio data.
Set up staff permissions
Choose which administrators and specialists see which chats, and enable automatic creation of a client card from incoming messages.
After step five, every new incoming WhatsApp message automatically creates a client card in Altegio and links to their appointments. Administrators start replying right from the single ChatApp window.
Features for administrators and specialists
Fewer window switches — more time for clients and appointments.
All chats in the client card
The WhatsApp conversation history is stored together with the client’s appointments: text, voice notes, photos, video, documents. The administrator sees the full context without opening the messenger.
Message the client first
With ChatApp the administrator starts the conversation from any connected number: confirm an appointment, offer a free slot or send a reminder — right from the client card.
Quick-reply templates
A ready template is sent in one click. Templates can contain variables (client name, service, appointment date and time, specialist) that are filled in automatically.
Voice messages and media
Recording and playing voice notes, sending work photos, price lists and PDFs all work straight from ChatApp. Files are saved in the conversation and available to other staff.
Appointment reminders and confirmations
Automatic visit reminders and confirmation requests reduce no-shows. If a client hasn’t replied, the chat is highlighted — the administrator won’t miss the appointment.
Blacklist and spam filter
Blacklisted contacts don’t create client cards in Altegio. Mass mailings and suspicious messages are filtered out automatically.
Features for owners and managers
Control over every conversation, transparent metrics and protection of your client base from leaving with an employee.
The client base stays with the company
All client conversations are stored in Altegio and ChatApp, not in an administrator’s personal phone. If an employee leaves, the conversation history, contacts and appointments stay with the company. A new employee sees the full context and continues without interruption.
Conversation quality control
The manager sees every conversation of every employee in a single window. Chats can be filtered by administrator, by branch, by date. This helps spot weak points in communication and train the team.
Analytics on appointments and repeat visits
WhatsApp enquiries are linked to appointments in Altegio. You can see which channel a client came from, how many enquiries turned into bookings, and how often clients return. Source tags are saved in the client card.
Multiple numbers and branches
You can connect an unlimited number of WhatsApp numbers to one Altegio account — for different branches, services or specialists. Messages from each number land in the shared system, and access rights are configured flexibly.
How WhatsApp in Altegio differs from regular WhatsApp
Seven parameters where regular WhatsApp falls short of the integration.
| Parameter | WhatsApp without Altegio | WhatsApp in Altegio via ChatApp |
|---|---|---|
| Conversation history in the client card | No | Yes, full history with media |
| Conversation visibility for the manager | No, only on the employee’s phone | Yes, all chats available to the manager |
| Ability to message the client first | No | Yes, from any connected number |
| Auto-creation of a client card from messages | No | Yes, by configurable rules |
| Appointment reminders and confirmations | Manual or not sent | Yes, automatically from Altegio and ChatApp |
| Template broadcasts | No (risk of a ban for mass sending) | Yes, via WABA with approved templates |
| Client base after an employee leaves | Leaves with the phone | Stays in Altegio |
Who the WhatsApp + Altegio integration is for
Six typical service-industry scenarios where the integration pays off in the very first month.
Beauty salons and barbershops
Clients book, reschedule and confirm visits right in WhatsApp. The integration creates a client card on the first message, while the bot offers free slots and sends reminders, reducing no-shows.
Cosmetology and clinics
An administrator handles dozens of clients at once. Without a unified system, conversations get lost in a personal phone. With ChatApp the whole history of procedures, recommendations and visits lives in the Altegio client card. If the administrator leaves, the client stays with the clinic.
Dental and medical centers
Booking, confirmations and reminders go through WhatsApp, which people read more often than SMS. Follow-up and preventive visits are scheduled with templates, and the history is kept in Altegio.
Fitness, studios and workshops
Booking for classes and sessions, reminders and post-visit surveys all go through WhatsApp. Template messages are sent by triggers, and the bot helps the client book without a phone call.
Auto services and detailing
The client books a service, receives photos and a cost estimate, and agrees on a time in WhatsApp. All correspondence and enquiry history are linked to the client card and appointments in Altegio.
Independent specialists and beauty masters
A single administrator or the specialist runs bookings through WhatsApp, and the system reminds clients about their visit. The client base and conversation history belong to the business, not to a personal phone.
Client data security
Clients’ personal data is stored reliably and protected, and your entire client base stays with your company.
Reliable data storage
Personal data of Altegio users and their clients is processed and stored on secure servers. Dashboard access is restricted by role, and each company’s data is isolated.
Encryption and backups
All connections between Altegio, ChatApp servers and WhatsApp are protected by the TLS protocol. Conversation history and media are backed up daily. On the user’s request, data is deleted from the servers.
Official connection
ChatApp connects WhatsApp via the official WhatsApp Business API (WABA) for regulated scenarios and via the standard WhatsApp protocol for other clients. No “grey” schemes — your account is protected from bans.
Why ChatApp and not other integration services
A comparison across five parameters where ChatApp stands apart from the typical market.
| Parameter | Typical market solution | ChatApp |
|---|---|---|
| Support for multiple numbers and branches | Extra fee per number | Included in the plan, volume discounts |
| Carrying over remaining days when switching channel | Not available | Days carry over between channels |
| Support for regular WhatsApp and WABA | Only one protocol | Both protocols in one plan |
| Bots for booking and reminders | Limited or no bots | Auto-booking, reminders and review collection |
| Support response time | Ticket system, reply within a day | Chat with a manager, reply in minutes |
*Personal channels include: term discount, volume discount, package plan
*Regular channels/social networks include: term discount
What ChatApp clients say
Real reviews from companies that connected the Altegio and WhatsApp integration via ChatApp.
“Before ChatApp, administrators lost enquiries — part of the conversations stayed in personal phones. After connecting WhatsApp to Altegio, not a single message gets lost, and reminders noticeably reduced no-shows.”
“Handing a client from one administrator to another used to take half a day — forwarding screenshots, restoring context. With ChatApp the whole history is in the client card, and a new employee is up to speed in 10 minutes.”
“We connected several numbers for different branches — each administrator sees only their chats, and I see everything. Control over the team became transparent, no need to ask for screenshots of conversations.”
“We switched from another service — ChatApp support moved all the settings and conversation history without any loss. The team adapted in a single day.”
Frequently asked questions
Ten questions about connecting and running the WhatsApp integration with Altegio.
How much does it cost to connect WhatsApp to Altegio?
The cost of the WhatsApp integration with Altegio via ChatApp depends on the chosen plan and the number of connected numbers — current prices are shown in the pricing table above. Connection is free, and the first 3 days are a trial with no card required. A discount applies when paying for a longer period.
How long does setup take?
A full setup of the WhatsApp integration with Altegio takes about 5 minutes and requires no developer. You sign up for ChatApp, connect your WhatsApp number via QR code, add ChatApp in the Altegio “Apps” section and link the accounts. After that, new incoming WhatsApp messages automatically create a client card in Altegio. Connecting the WhatsApp Business API (WABA) additionally requires 1–3 days for company verification.
Can I connect several WhatsApp numbers?
Yes, you can connect any number of WhatsApp numbers to one Altegio account. Different numbers are used for different branches, services or specialists. Messages from each number land in the shared system, and chat access rights are configured per employee and group.
Is it safe to transfer client data?
Yes. All personal data of Altegio users and their clients is processed and stored on secure servers, connections are protected by the TLS protocol, and access is restricted by role. The client base stays with your company, and on request the data can be deleted from ChatApp servers.
What’s the difference from the WhatsApp Business API (WABA)?
The WhatsApp Business API (WABA) is the official business channel with company verification, template broadcasts and a green badge in the chat. Regular WhatsApp works via QR-code connection like WhatsApp Web. Both options are available through ChatApp: regular WhatsApp suits incoming dialogues and booking, while WABA is needed for mass template broadcasts and reducing the risk of a number being blocked for activity.
Do I need a paid Altegio plan?
The integration works with an active Altegio account that has access to the “Apps” section. You can test the integration during the ChatApp trial period. No extra licenses inside Altegio are required — the integration is connected through the standard apps section.
What happens to the conversation if an employee leaves?
The entire WhatsApp conversation history is stored in Altegio and ChatApp, not in an employee’s personal phone. When someone leaves, contacts, appointments and conversation history stay with the company. The manager assigns a new owner who immediately sees the full context, past messages, agreements and media. This is the key difference from using WhatsApp without a unified system, where the base leaves with the departing employee.
Do bots and automatic booking work?
Yes. The ChatApp bot helps the client book right in WhatsApp: it offers free slots, services and specialists and creates the appointment in Altegio. In addition, the bot sends visit reminders, confirmations and review requests. Message templates with variables (client name, service, date and time) are filled in automatically.
Can I send broadcasts to my client base?
Broadcasts are available in two ways. Via regular WhatsApp you can send targeted messages to contacts you’ve talked to in the last 24 hours — mass broadcasts are prohibited by WhatsApp rules and lead to a number ban. Via the WhatsApp Business API (WABA) you can send template broadcasts to any base after a template is approved. This is handy for promotions, reminders and winning clients back.
What happens to conversation history if I cancel the subscription?
Contacts and appointments stay in Altegio itself — this is data inside the platform, and ChatApp only acts as a message channel. After you cancel the subscription, ChatApp stops receiving new WhatsApp messages, but everything received earlier keeps being stored in Altegio client cards. On the user’s request, ChatApp deletes the data from its servers.
Connect WhatsApp to Altegio in 5 minutes
Test it 3 days free. No card required. A ChatApp manager will help set up the integration for your appointments and branches.
