Telegram integration for Altegio
Get messages, book clients and run conversations over Telegram straight from Altegio. About five minutes to set up, no programmers.
3500+ companies already handle clients in messengers through ChatApp · Altegio integration · 24/7 support
How the Telegram + Altegio integration works
It links the messenger to the online booking platform so that every client message drops into an Altegio client card on its own. Administrators answer Telegram clients from the system without app-switching. Conversations, contacts and dialogue history live in Altegio, and a manager sees the whole team's work in one window. ChatApp connects two kinds of Telegram channel to Altegio: a bot (Telegram Bot) and a personal account (Telegram Personal). So you can cover both bot enquiries and direct chats on a staff member's personal number.- All chats in the client card
- Bot and personal account
- History stored in Altegio
Connecting Telegram to Altegio in five steps
The basic setup runs 5–10 minutes. No programmers, no IT team.
Sign up for ChatApp
Register in the ChatApp dashboard and confirm your email — under a minute.Connect a Telegram channel
Choose the channel type: Telegram Bot (for enquiries through a corporate bot) or Telegram Personal (for conversations from personal numbers). For a bot, enter the token from @BotFather; for Personal, scan the QR code in the Telegram app.Link ChatApp with Altegio
Open Altegio → the “Apps” section → find ChatApp → click “Connect”. Access to the apps section is available to the Altegio account administrator.Set up client card creation
Define how new incoming messages are distributed and which staff members handle them. You can set rules: by queue, by load or by source.Start talking to clients
Incoming Telegram messages open a client card in Altegio automatically, administrators reply from one window, and the history stays in the system.What administrators can do in Telegram through Altegio
Reach out first
An administrator can write to a client in Telegram from the client card even before the client writes in. Both phone number and @username work.
See only their own chats
Each administrator sees only the clients they own; a manager sees the whole team. Chats don't get mixed up or lost.
Send files, voice notes and media
All Telegram attachment types are supported: documents, images, video, audio, voice notes, stickers and emoji. Files are saved in the Altegio client card.
Use reply templates
The administrator picks a ready template for a common question — greeting, price list, address, appointment confirmation. This cuts first-response time and keeps a consistent style.
Work from the mobile app
ChatApp works in the mobile app — the administrator replies to clients from a phone. Conversations sync between the mobile and desktop versions.
Keep dialogues when someone leaves
When a person leaves, their chats stay in Altegio and move to another administrator. Nothing sits on a personal phone — the base belongs to the company.
What owners and managers get out of it
Full control over conversations
All the team's dialogues in one window. The manager sees who replies fast, who has unread messages piling up, who misses requests. Access is configured at the role level.
Analytics on dialogues and appointments
Reports on the number of dialogues, first-response time, administrator load. Data is linked to Altegio appointments — you can see how many Telegram enquiries turned into bookings and repeat visits.
The client base stays with the company
Client contacts are stored in Altegio, not in staff members' personal phones. When an employee leaves, conversations and contacts don't go with them — the company doesn't lose touch with clients.
Data kept securely
Client data sits on secure servers, the connection runs over TLS, and the dashboard is behind two-factor authentication.
Telegram through Altegio vs. regular Telegram
| Parameter | Telegram without Altegio | Telegram + Altegio via ChatApp |
|---|---|---|
| Where conversations are stored | In staff members' personal phones | In the Altegio client card, available to the company |
| When an employee leaves | History leaves with the person | Conversation stays in the system, passed to a new owner |
| Automatic client card creation | No — enquiries are logged manually | Yes — a card is created on an incoming message |
| Booking and reminders | Manual, by phone | The bot books the client and sends visit reminders |
| Team performance control | No — the manager can't see chats | Yes — the manager sees all dialogues and metrics |
| Reply templates and auto-replies | No (manual sending only) | Yes — templates and the ChatApp bot |
| Enquiry distribution | Forwarded manually | By queue or load rules |
| Connecting multiple numbers | Each number is a separate app | Multiple Bot and Personal channels in one dashboard |
Who ChatApp + Altegio + Telegram is for
Beauty salons and barbershops
Clients book and reschedule visits through a Telegram bot or a specialist's personal account. The bot offers free slots and sends reminders, while the whole history is kept in the Altegio client card.
Cosmetology and clinics
Receiving enquiries in Telegram, booking procedures through the bot and sending visit reminders. Appointments and visit history live in Altegio, and the conversation is linked to the client card.
Dental and medical centers
Administrators send clients confirmations, documents and recommendations in Telegram. Appointments are kept in Altegio and visit history is linked to the client card.
Fitness, studios and schools
Booking for training and classes in personal Telegram (Personal) or through a bot. All correspondence is mirrored in Altegio, available to the manager and stored in the company base.
Auto services and detailing
Clients book a service through a corporate Telegram bot. Requests automatically create a client card in Altegio, are distributed among specialists and closed by appointment.
Independent specialists
A specialist books clients through personal Telegram, and the bot answers common questions and books available times. The client base and history stay in Altegio, not in a personal phone.
Is connecting Telegram to Altegio safe
Data kept securely
ChatApp servers are secure, each company's data is kept separate, and dashboard access is limited by role. The client base stays with your company.
Connection protection
The link between ChatApp, Altegio and Telegram runs over encrypted TLS 1.2+ channels. Access to the ChatApp dashboard is protected by two-factor authentication.
Telegram account ban risks
When connecting via Telegram Bot, a ban is impossible — it's an official Telegram mechanism. When connecting via Telegram Personal there is a theoretical risk of a temporary ban for suspicious activity — a feature of the messenger, not ChatApp. To rule out risks, ChatApp limits the rate of first messages and warns about broadcast limits.
How ChatApp differs from “grey” solutions
Some services use unofficial connection methods, which increases the risk of bans and complaints from Telegram. ChatApp works through official APIs: the Telegram Bot API (for bots) and the MTProto protocol (for Personal — with QR-code authorization, like in Telegram Desktop).
Telegram Bot or Telegram Personal for Altegio
ChatApp handles both. Pick the one that matches how you work.
Telegram Bot
- What it is: a corporate bot via @BotFather
- Client messages first: via a link or button in the bot
- Staff messages first: no (only after the client messages the bot)
- Ban risk: none (official API)
- Mass broadcasts: only to bot subscribers
- Best for: booking via the website, support, handling enquiries
Telegram Personal
- What it is: a specialist's or company's personal account
- Client messages first: to the staff member's phone number
- Staff messages first: yes — by number or @username
- Ban risk: low when limits are respected
- Mass broadcasts: not recommended — blocked as spam
- Best for: independent specialists, personal client communication
ChatApp lets you connect any number of channels of both kinds on one plan. A common mix: a bot for website requests, Personal for staying in touch with existing clients.
ChatApp plans for the Telegram + Altegio integration
Clear pricing, no hidden fees, three days free to try.
*Personal channels include: term discount, volume discount, package plan
*Regular channels/social networks include: term discount
What ChatApp clients say
Telegram + Altegio: common questions
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Read moreConnect Telegram to Altegio today
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