Telegram integration with Altegio
Receive messages, book clients and run conversations in Telegram right from Altegio. Setup in 5 minutes, no programmers.
3500+ companies already work with clients in messengers through ChatApp · Altegio integration · 24/7 support
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What is the Telegram integration with Altegio
The Telegram integration with Altegio is a connection between the messenger and the online booking platform where all client messages automatically land in Altegio client cards. Administrators message clients in Telegram right from the system without switching apps. Conversations, contacts and dialogue history are stored in Altegio, and the manager sees the whole team’s work in a single window.
ChatApp connects two types of Telegram channels to Altegio: a bot (Telegram Bot) and a personal account (Telegram Personal). This lets you work both with enquiries through a corporate bot and with direct conversations on staff members’ personal numbers.
- All chats in the client card
- Bot and personal account
- History stored in Altegio
How to connect Telegram to Altegio in 5 steps
Basic setup takes 5–10 minutes. No programmers or IT department required.
Sign up for ChatApp
Create an account in the ChatApp dashboard and confirm your email. It takes less than a minute.
Connect a Telegram channel
Choose the channel type: Telegram Bot (for enquiries through a corporate bot) or Telegram Personal (for conversations from personal numbers). For a bot, enter the token from @BotFather; for Personal, scan the QR code in the Telegram app.
Link ChatApp with Altegio
Open Altegio → the “Apps” section → find ChatApp → click “Connect”. Access to the apps section is available to the Altegio account administrator.
Set up client card creation
Define how new incoming messages are distributed and which staff members handle them. You can set rules: by queue, by load or by source.
Start messaging clients
All incoming Telegram messages automatically create a client card in Altegio. Administrators reply from a single window. Dialogue history is stored in the system.
What administrators do in Telegram through Altegio
Message clients first
The administrator messages the client in Telegram right from the client card, even if the client hasn’t written first. Sending by phone number and by @username is supported.
See only their own chats
Each administrator sees conversations only with the clients they’re responsible for. The manager sees the whole team’s chats. Chats don’t get mixed up or lost.
Send files, voice notes and media
All Telegram attachment types are supported: documents, images, video, audio, voice notes, stickers and emoji. Files are saved in the Altegio client card.
Use reply templates
The administrator picks a ready template for a common question — greeting, price list, address, appointment confirmation. This cuts first-response time and keeps a consistent style.
Work from the mobile app
ChatApp works in the mobile app — the administrator replies to clients from a phone. Conversations sync between the mobile and desktop versions.
Don’t lose dialogues when staff leave
When an employee leaves, all their chats stay in Altegio and are passed to a new administrator. No conversations in personal phones — the base belongs to the company.
What owners and managers get
Full control over conversations
All the team’s dialogues in one window. The manager sees who replies fast, who has unread messages piling up, who misses requests. Access is configured at the role level.
Analytics on dialogues and appointments
Reports on the number of dialogues, first-response time, administrator load. Data is linked to Altegio appointments — you can see how many Telegram enquiries turned into bookings and repeat visits.
The client base stays with the company
Client contacts are stored in Altegio, not in staff members’ personal phones. When an employee leaves, conversations and contacts don’t go with them — the company doesn’t lose touch with clients.
Secure data storage
Client data is stored on secure servers, the connection is protected by the TLS protocol, and dashboard access uses two-factor authentication.
How Telegram through Altegio differs from regular Telegram
| Parameter | Telegram without Altegio | Telegram + Altegio via ChatApp |
|---|---|---|
| Where conversations are stored | In staff members’ personal phones | In the Altegio client card, available to the company |
| When an employee leaves | History leaves with the person | Conversation stays in the system, passed to a new owner |
| Automatic client card creation | No — enquiries are logged manually | Yes — a card is created on an incoming message |
| Booking and reminders | Manual, by phone | The bot books the client and sends visit reminders |
| Team performance control | No — the manager can’t see chats | Yes — the manager sees all dialogues and metrics |
| Reply templates and auto-replies | No (manual sending only) | Yes — templates and the ChatApp bot |
| Enquiry distribution | Forwarded manually | By queue or load rules |
| Connecting multiple numbers | Each number is a separate app | Multiple Bot and Personal channels in one dashboard |
Which businesses ChatApp + Altegio + Telegram suits
Beauty salons and barbershops
Clients book and reschedule visits through a Telegram bot or a specialist’s personal account. The bot offers free slots and sends reminders, while the whole history is kept in the Altegio client card.
Cosmetology and clinics
Receiving enquiries in Telegram, booking procedures through the bot and sending visit reminders. Appointments and visit history live in Altegio, and the conversation is linked to the client card.
Dental and medical centers
Administrators send clients confirmations, documents and recommendations in Telegram. Appointments are kept in Altegio and visit history is linked to the client card.
Fitness, studios and schools
Booking for training and classes in personal Telegram (Personal) or through a bot. All correspondence is mirrored in Altegio, available to the manager and stored in the company base.
Auto services and detailing
Clients book a service through a corporate Telegram bot. Requests automatically create a client card in Altegio, are distributed among specialists and closed by appointment.
Independent specialists
A specialist books clients through personal Telegram, and the bot answers common questions and books available times. The client base and history stay in Altegio, not in a personal phone.
Is it safe to connect Telegram to Altegio
Reliable data storage
ChatApp servers are secure, each company’s data is isolated, and dashboard access is restricted by role. The client base stays with your company.
Connection protection
The link between ChatApp, Altegio and Telegram runs over encrypted TLS 1.2+ channels. Access to the ChatApp dashboard is protected by two-factor authentication.
Telegram account ban risks
When connecting via Telegram Bot, a ban is impossible — it’s an official Telegram mechanism. When connecting via Telegram Personal there is a theoretical risk of a temporary ban for suspicious activity — a feature of the messenger, not ChatApp. To rule out risks, ChatApp limits the rate of first messages and warns about broadcast limits.
How ChatApp differs from “grey” solutions
Some services use unofficial connection methods, which increases the risk of bans and complaints from Telegram. ChatApp works through official APIs: the Telegram Bot API (for bots) and the MTProto protocol (for Personal — with QR-code authorization, like in Telegram Desktop).
Telegram Bot or Telegram Personal — which channel to connect to Altegio
ChatApp supports both. Choose based on your use case.
Telegram Bot
- What it is: a corporate bot via @BotFather
- Client messages first: via a link or button in the bot
- Staff messages first: no (only after the client messages the bot)
- Ban risk: none (official API)
- Mass broadcasts: only to bot subscribers
- Best for: booking via the website, support, handling enquiries
Telegram Personal
- What it is: a specialist’s or company’s personal account
- Client messages first: to the staff member’s phone number
- Staff messages first: yes — by number or @username
- Ban risk: low when limits are respected
- Mass broadcasts: not recommended — blocked as spam
- Best for: independent specialists, personal client communication
In ChatApp you can connect any number of channels of both types in one plan. Many companies use a combination: a bot for taking requests from the website, Personal for nurturing existing clients.
ChatApp plans for the Telegram integration with Altegio
Transparent prices. No hidden fees. A 3-day free trial.
*Personal channels include: term discount, volume discount, package plan
*Regular channels/social networks include: term discount
What ChatApp clients say
[anons-cases]
Frequent questions about the Telegram integration with Altegio
The cost of connecting Telegram to Altegio via ChatApp depends on the number of Telegram channels, the number of dialogues and connected users. The first 3 days are free for a full test of all features. A detailed plan table is in the block above.
Basic setup of a Telegram channel with Altegio via ChatApp takes 5–10 minutes. In that time you create a ChatApp account, connect Telegram (via a bot token or a QR code for Personal) and add ChatApp in the Altegio “Apps” section. Finer settings for chat distribution and booking rules take another 20–40 minutes.
Yes, ChatApp supports connecting an unlimited number of Telegram channels (bot and Personal) to one Altegio account. Each channel is configured separately: you can set the responsible employee, branch and chat distribution rules. The number of channels within a plan and the terms for buying extra channels are listed in the plan table.
Yes. ChatApp works through official Telegram interfaces: the Bot API (for bots) and the MTProto protocol (for Personal accounts). Client data is stored on secure servers, the connection is encrypted with the TLS protocol, and the client base stays with your company.
Yes. The ChatApp bot works as an administrator’s assistant: it offers the client free slots, services and specialists and creates the appointment in Altegio without staff involvement. The bot also sends visit reminders, confirmations and requests a review after the visit.
ChatApp connects both types of Telegram channel to Altegio — a bot and a personal account (Personal), supports multiple numbers in one dashboard, reply templates, transfer of files of any format and a single conversation window across all messengers. It’s a full workspace for the team, not just receiving enquiries through a bot.
All client dialogues are stored in Altegio and the ChatApp dashboard — on company servers, not in a staff member’s personal phone. After someone leaves, the administrator reassigns their cards and channels to a new owner. The conversation history stays in the client cards in full, and the new employee sees the entire context.
Yes. The ChatApp bot answers common questions, collects client data, books a service and hands the dialogue to an administrator at the right moment. Reply templates and quick commands for staff are also supported.
Via a Telegram bot, broadcasts are available only to bot subscribers (those who have messaged it at least once). Via Telegram Personal, mass broadcasts are not recommended — the messenger blocks such activity as spam. For marketing broadcasts it’s better to use a Telegram + WhatsApp Business API combination, where WhatsApp handles the template broadcasts.
All correspondence is stored in Altegio on the platform side and remains available even after ChatApp is disconnected — client cards and contacts don’t disappear. Access to the ChatApp dashboard is then blocked, and new Telegram messages stop syncing.
Connect Telegram to Altegio today
Registration takes 1 minute. The first 3 days are full free access to all features, no card required.
Still have questions? Message us — support is online 24/7.
