WACA integration for Altegio
Every client conversation sits in the Altegio client card. Admins write first, send booking reminders and confirm visits, and the full chat history stays with the company rather than on a personal phone.
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7 minutes average setup time
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99.9% uptime
How the WACA + Altegio integration works
ChatApp connects the WACA messenger to the Altegio booking platform. Each client message drops into the client card on its own, admins answer from ChatApp without switching windows, and the whole chat history is kept and stays with the company when a person leaves.
Setup takes about seven minutes and no developer. It runs on the official WACA API, with several connected channels per account, bots for automatic booking and reminders, and template-based broadcasts.
Connecting WACA to Altegio in five steps
About seven minutes, no developer.
Sign up for ChatApp
Enter an email and password, then confirm your phone number.
Connect WACA
Scan the QR code in your ChatApp dashboard with the WACA app — the same way you’d log in to a web version of the messenger.
Link ChatApp to Altegio
Find ChatApp under “Apps” in your Altegio account and click “Connect”.
Link your accounts
Pick the connected WACA channel and grant ChatApp access to your Altegio data.
Set up staff permissions
Decide which admins and stylists see which chats, and turn on automatic client card creation from incoming messages.
After step five, incoming WACA messages open a client card in Altegio and link to that client’s bookings on their own, and admins reply from the ChatApp inbox.
For admins and stylists
Fewer window switches, more time for clients and bookings.
Every chat in the client card
A client’s WACA history is kept next to their bookings — text, voice notes, photos, videos, documents. Admins have the full context without opening the messenger.
Reach out to clients first
With ChatApp, admins open a WACA conversation from any connected channel — confirm a booking, offer an open slot or send a reminder, straight from the client card.
Quick-reply templates
Send a ready-made template with one click. Templates can include variables (client name, service, booking date and time, stylist) that fill in automatically.
Calls, voice notes, and media
WACA supports calls, group chats, and file sharing. Recording and playing voice notes, sending photos of work, price lists, and PDFs all work right inside ChatApp.
Reminders and confirmations
Automatic visit reminders and confirmation requests cut no-shows. If a client hasn’t replied, the chat is flagged so admins don’t miss a booking.
Blocklist and spam filter
Blocklisted contacts don’t create client cards in Altegio. Mass broadcasts and suspicious messages are filtered out automatically.
For owners and managers
A view of every conversation, clear metrics, and a client base that doesn’t leave with staff.
Your client base stays with the company
Client conversations sit in Altegio and ChatApp, not on an admin’s personal phone. When someone leaves, the history, contacts and bookings stay, and the next person picks up with the full context.
Quality control for conversations
Managers see every staff member’s chats in one place. Filter conversations by admin, by branch, or by date — helpful for spotting weak points and coaching the team.
Booking and repeat-visit analytics
WACA conversations are linked to Altegio bookings. See which channel a client came from, how many conversations turned into bookings, and how often clients come back. Source tags are saved right in the client card.
Multiple channels and branches
Connect several WACA channels to one Altegio account — for different branches, service lines, or stylists. Messages from every channel flow into one system, with flexible access permissions.
WACA in Altegio vs. plain WACA
Seven points where plain WACA falls short of the integration.
| Feature | WACA without Altegio | WACA in Altegio via ChatApp |
|---|---|---|
| Chat history in the client card | No | Yes, full history with media |
| Manager visibility into conversations | No, only on the employee’s phone | Yes, every chat is visible to managers |
| Ability to message clients first | No | Yes, from any connected channel |
| Auto-creation of client cards from messages | No | Yes, based on configurable rules |
| Booking reminders and confirmations | Manual, or not sent at all | Yes, automatic via Altegio and ChatApp |
| Template broadcasts | No (risk of a ban for mass messaging) | Yes, via approved templates |
| Client base after an employee leaves | Leaves with their phone | Stays in Altegio |
Who the WACA + Altegio integration suits
Six common service-business cases where it pays off inside the first month.
Beauty salons and barbershops
Clients book, reschedule, and confirm visits right in WACA. The integration creates a client card on the first message, and a bot offers open slots and sends booking reminders, cutting down on no-shows.
Cosmetology and clinics
An admin juggles dozens of clients at once, and without one system the conversations scatter across personal phones. With ChatApp the full history of treatments, advice and visits stays in the Altegio client card, so a client stays with the clinic even if the admin leaves.
Dental and medical clinics
Booking, confirmation, and reminders run through WACA, which clients check faster than SMS. Follow-up and preventive visits get scheduled via templates, with the history saved in Altegio.
Fitness studios and classes
Booking classes and sessions, reminders, and post-visit surveys — all through WACA. Template messages fire on triggers, and a bot helps clients book without a phone call.
Auto detailing and service centers
A client books service, receives photos and a quote, and confirms the time in WACA. Every conversation and inquiry is linked to the client card and bookings in Altegio.
Independent stylists and beauty professionals
A single admin — or the stylist themselves — handles bookings through WACA, while the system reminds clients about their visits. The client base and chat history belong to the business, not a personal phone.
Client data security
Client personal data is stored securely, and the whole client base stays with your company.
Data kept securely
Personal data of Altegio users and their clients is processed and stored on secure servers, dashboard access is limited by role, and each company’s data is kept separate.
Encryption and backups
Connections between Altegio, ChatApp’s servers and WACA run over TLS. Chat history and media files are backed up daily, and on request data is deleted from the servers.
Official connection
ChatApp connects to WACA through the messenger’s official API. No grey-area workarounds — your account stays safe from being blocked.
Why ChatApp over other integration services
Five points where ChatApp stands apart from the usual market offering.
| Feature | Typical market solution | ChatApp |
|---|---|---|
| Support for multiple channels and branches | Extra charge per channel | Included in the plan, volume discounts |
| Carrying over remaining days when switching channels | Not supported | Days carry over between channels |
| WACA alongside other messengers | A separate tool for every messenger | WACA, WhatsApp, Telegram and more, in one inbox |
| Booking and reminder bots | Limited, or no bots at all | Auto-booking, reminders, and review requests |
| Support response time | Ticket system, replies within a day | Live chat with a manager, replies within minutes |
*Personal channels include: term discount, volume discount, package plan
*Regular channels/social networks include: term discount
What ChatApp customers say
Feedback from companies running WACA with Altegio through ChatApp.
“We used to lose inquiries because some conversations stayed on personal phones. Since connecting WACA to Altegio, no message slips through, and the reminders have cut our no-shows noticeably.”
“Handing a client off from one admin to another used to take half a day — forwarding screenshots, rebuilding context. With ChatApp, the whole history is in the client card, and a new employee is up to speed in 10 minutes.”
“We connected separate channels for each branch — every admin sees only their own chats, and I see everything. Oversight of the team is finally transparent, no more asking people to send screenshots of conversations.”
“WACA’s user base is growing fast, and we didn’t want to miss out on inquiries from there. ChatApp had the channel connected in a few minutes — now every WACA request lands in Altegio right alongside our other channels.”
Common questions
Ten questions about setting up and running the WACA + Altegio integration.
How much does it cost to connect WACA to Altegio?
The cost of the WACA integration with Altegio through ChatApp depends on the plan you choose and the number of connected channels — current pricing is in the plans table above. Setup itself is free, and the first 3 days are a trial with no card required. Longer billing periods come with a discount.
How long does setup take?
Setting up the WACA integration with Altegio takes about 7 minutes and doesn’t require a developer. You sign up for ChatApp, connect a WACA channel via QR code, add ChatApp under “Apps” in Altegio, and link the accounts. After that, every new incoming WACA message automatically creates a client card in Altegio.
Can I connect multiple WACA channels?
Yes, you can connect several WACA channels to one Altegio account. Different channels are typically used for different branches, service lines, or stylists. Messages from every channel flow into one system, and chat access is configured per employee or group.
Is it safe to share client data?
Yes. All personal data belonging to Altegio users and their clients is processed and stored on secure servers, connections are protected with TLS, and access is role-restricted. Your client base stays with your company, and data can be deleted from ChatApp’s servers on request.
Do calls and group chats work in WACA?
Yes, WACA supports calls, group chats, and file sharing. Through ChatApp, admins handle conversations and file exchange right from the client card, without opening a separate WACA app.
Do I need a paid Altegio plan?
Any active Altegio account with access to the “Apps” section works for this integration. You can test it during ChatApp’s trial period. No extra licenses inside Altegio are needed — the integration connects through the standard apps section.
What happens to conversations when an employee leaves?
The full WACA chat history is stored in Altegio and ChatApp, not on an employee’s personal phone. When someone leaves, contacts, bookings, and chat history stay with the company. Managers can assign a new owner, who immediately sees the full context — past messages, agreements, and media files.
Do bots and automatic booking work?
Yes. The ChatApp bot helps clients book right inside WACA: it offers open slots, services, and stylists, and creates the booking in Altegio. It also sends visit reminders, confirmation requests, and review requests. Message templates with variables (client name, service, date and time) fill in automatically.
Can I send broadcasts to my client base?
Targeted messages to clients you’ve already chatted with are available right away. Mass template broadcasts to your whole base go out once a template is approved — that protects the channel from being flagged as spam, and it’s useful for promotions, reminders, and win-back campaigns.
What happens to chat history if I cancel my subscription?
Contacts and bookings stay in Altegio itself — that data lives on the platform, and ChatApp is only the messaging channel. After cancelling ChatApp, new WACA messages stop coming in, but everything received before that keeps living in the Altegio client cards. Data is deleted from ChatApp’s servers on request.
Connect WACA to Altegio in about seven minutes
Three days free, no card. A ChatApp specialist will help fit the integration to your bookings and branches.
