Website chat with an AI operator from $6 per month
78% of buyers prefer to talk to a company in chat rather than by phone. Add a chat to your website on WordPress, Tilda, Bitrix or any other CMS in 5 minutes. Proactive invitations engage hesitant visitors. The website chat acts as an AI assistant, handles routine questions 24/7 and automatically turns every conversation into a deal in Bitrix24, amoCRM or 1C. Unlimited operators on any plan.
Website chat works on any CMS and website builder
- WordPress
- Tilda
- Bitrix
- OpenCart
- Webflow
- Any HTML site
businesses use ChatApp in Russia and Kazakhstan
conversations are handled every week
What changes when you add a chat to your website
Some of the visitors who come to your site leave without a request. The website chat closes four customer-loss scenarios that a contact form and a phone line cannot.
The visitor did not wait for a reply
A question comes in through the website chat widget — the manager is busy or on a break. A minute later the visitor closes the tab. A website chat with an AI assistant replies instantly, at any time of day.
Hesitant visitors leave silently
According to research, up to 40% of visitors go to competitors if they don't get a response within 60 seconds. Proactive chat invitations engage these visitors and increase the number of requests by up to 20%.
Customers don't want to write from a personal number
A visitor wants instant help without revealing their phone number. They get it in an "anonymous" online chat. At the same time, the connection with this person stays with the business forever.
No analytics for the channel
Without a chat it's unclear which pages generate questions and objections. An installed website chat widget shows the traffic source, the visitor's journey and the conversion of each request into a CRM deal.
Website chat as a conversion-growth tool
Inside the ChatApp online chat: proactive invitations, an AI employee, message templates, design customization and a CRM connection. No separate subscriptions and no add-on fees for modules — everything is already included.
Proactive invitations based on visitor behavior
The online assistant invites into a conversation those who linger on a page, returned again or are browsing the pricing section. Triggers are set without code — by time, URL, source or geography.
+20% growth in website requests- 30+ seconds on the page
- URL = /pricing or /tariffs
- Source: Google, search ads
- Repeat visit by the same user
The AI employee answers the first line
Answers routine questions, relies on the company knowledge base and pre-prepared templates, and hands complex requests over to a manager.
Templates and quick replies
A library of ready answers with variables. One manager handles up to 5 conversations at once instead of a single phone call — support costs drop several times over.
Real-time visitor visibility
Who is on the site now, where they came from, which pages they opened, repeat or first visit. Context before the first message — the online consultant replies meaningfully.
Chat widget design in your brand style
Color, position, avatar, greeting texts — configured without code. The website chat widget doesn't break the layout, doesn't slow down loading and works correctly on mobile devices.
A deal is created in the CRM automatically
Every new request creates a lead in Bitrix24 or amoCRM. UTM tags and traffic source are recorded automatically.
Buttons and ready phrases
Suggested question options in the chat window help the visitor start a conversation in one click. Buttons can be configured separately for each page.
Transferring requests between specialists
Transfer the chat to the right specialist or bring colleagues into a shared conversation. The message history and context are fully preserved.
Contact collection forms
If an employee is away, a form collects the name, phone number and question — the customer won't leave without a way to reach them. All contacts automatically land in the CRM with a UTM tag.
An AI chatbot and the clear economics of ChatCoins
The support chat for your website handles the first line of requests using a neural network: it answers routine questions, qualifies leads and collects contacts. According to market data, chatbots resolve up to 90% of routine requests without human involvement.
What the online consultant can do
- Relies on the company knowledge base and templates
- Understands the conversation context and customer history
- Hands complex requests to the right manager
- Works 24/7 — even when the team is offline
ChatCoins — clear AI economics
ChatCoins is the internal unit for consuming AI features. There's no need to understand tokens and neural-network models. You pay based on actual usage.
- Included in the Basic plan: 20 ChatCoins
- ChatCoins can be purchased in unlimited amounts
- Top up in packs: from 100 units
Protect your customer base
A departing employee, a lost phone or shared access to a corporate WhatsApp — and you lose contacts, conversations and part of your base. ChatApp removes these risks: all data is stored in your account, and access is controlled by the owner.
Customer contacts belong to the company, not to managers
All requests and personal data that come in through the online assistant are stored on secure servers, not on employees' personal phones. A manager leaves — the customers stay.
Don't share passwords with employees
The team replies to requests through the ChatApp interface without getting access to messenger and social-network accounts. A dismissed employee can't take the company account with them.
Conversation and quality control
A manager sees all the conversations from the website chat, can assess the tone of replies, review disputed cases and export a report for any period.
Data protection compliance
Servers and data storage meet the personal-data protection requirements applicable to regulated industries, including secure, controlled access for your team.
How ChatApp differs from other chat platforms
The main difference is the pricing model and built-in AI. Most services on the market price by the number of employees and sell the AI agent as a separate paid product. ChatApp is a single subscription with unlimited operators and AI through ChatCoins.
| Parameter | ChatApp | Competitors |
|---|---|---|
| Subscription price | $6/mo for the whole team | From ~$5 and up per seat |
| Unlimited number of employees | Included in any plan | A separate charge per seat |
| AI agent in the standard plan | A model inside the product with payment per AI request | A separate product, not part of a single system |
| Proactive invitations | Included | Available in most |
| CRM integrations | Bitrix24, amoCRM | Mostly Western CRMs |
| Request channels in one window | MAX, Telegram, WhatsApp, VK, Avito, Email | A limited set |
| Secure data storage | Yes | Varies by platform |
| Built-in knowledge base | Part of the platform | A separate module or paid add-on |
The comparison is based on publicly available data about typical chat-platform terms on the market.
Chat integration with CRMs and request channels
Connect the website chat to Bitrix24 or amoCRM — every request automatically becomes a deal. Install the chat widget on your website and customers will be able to message you via MAX, Telegram, WhatsApp, Email and VK. All conversations are in one window: the team replies without switching between messengers.
CRM
- Bitrix24Ready-made module
- amoCRMReady-made module
Messengers and channels
- MAXMessenger and bot
- TelegramMessenger and bot
- WhatsAppMessenger and channels for business features
- VKSocial network
- InstagramSocial network
- EmailChannel
Website chat pricing
The price doesn't depend on the number of employees. You can buy only the website chat as a separate channel or connect the full platform with a chat widget, AI and a bot builder. Messengers are purchased separately — you pay for what you use.
*Personal channels include: term discount, volume discount, package plan
*Regular channels/social networks include: term discount
ChatApp customer success stories
Frequently asked questions about website chat
The online chat works right on the page — a visitor asks a question without leaving for third-party apps and without giving a phone number. WhatsApp, Telegram and MAX are connected as separate channels and are suited to repeat contacts and service notifications. In practice it's more effective to use both: the website chat for hot website traffic, and messengers for follow-up communication after the first contact.
A subscription to the online chat is from $6/mo. The price doesn't depend on the number of employees — unlimited on any plan.
It's the internal unit for consuming ChatApp's AI features: the AI employee, answer generation and request automation. You get 20 free units to start. You can top up additionally in packs of 500 — the cost is calculated transparently, without billing by tokens and neural-network models.
In ChatApp you can connect an unlimited number — on any plan. This is the key difference from most chat platforms on the market, where you pay per seat separately. With us you pay for the platform, not for seats. Roles and access are managed under "Employees" → "Roles" at the project level.
5–10 minutes: register in our service, set up the chat-widget design, copy the script. For WordPress, Tilda, Bitrix and OpenCart there are ready-made plugins. Architecturally, the website chat consultant connects as a channel in the project line — meaning one site = one line, and operator access is configured granularly.
Yes. The triggers for such invitations are set without code: by time on the page, the number of visits, the page URL, the traffic source and geography. Based on market experience, proactive invitations increase the number of requests by up to 20% — it's the fastest way to raise conversion without changing your traffic.
Yes. The AI processes incoming messages in Russian, English and other languages, relying on the company knowledge base and prepared templates. The cost is ChatCoins per generated answer. Complex requests the AI can't resolve are automatically passed to a specialist with full context.
Yes. Besides the chat on the web page itself, ChatApp connects messengers as separate channels in the same line: MAX, Telegram (personal and Business), WhatsApp, WhatsApp Business API, VK and Avito. All requests are in one conversation window, with a single customer card and a single message history.
Data is stored on secure servers with controlled access. Employee access to conversations can be limited by roles and permissions under "Employees" — a specialist only sees the lines they have been connected to.
Create a website chat in 5 minutes
Register to embed a chat on your site. No card details, no call from a manager, with a helper bot already on board. The first month on the Extended plan — at a 30% discount.
