Training Team Members to Work with Scenario Dialogs
Quickly train your team members to work with the ChatApp Dialogs Unified Inbox. Learn the complete workflow for handling customer inquiries, managing chats, and working with Scenario AI.
What Will You Learn in This Course?
Working with Chats and Groups
Filters and Dialogue Search
Customer Profile and Tags
Quick Replies and Dialogue Import
Customer Inquiry Handling Scenarios
Using the Scenario AI Assistant
How This Course Helps Your Team
Faster Onboarding for New Team Members
Reduce the time it takes to onboard new employees.
Reduce Work Errors
Help team members use ChatApp Dialogs tools correctly.
Assess Your Team’s Knowledge Level
Use post-course testing to evaluate team members’ knowledge and skills.
Reduce Support Workload
Minimize repetitive questions from team members with proper training.
Training Team Members to Work with Scenario Dialogs
10 lessons 1 1. Interface Watch Video (4:40) 2 2. Message and groupchats Watch Video (2:10) 3 3. Managing Chats and Messages Watch Video (1:30) 4 4. Working with Chat Messages Watch Video (1:50) 5 5. Customer Profile and Tags Watch Video (1:55) 6 6. Dialogue Settings Watch Video (2:40) 7 7. Filters and Search Watch Video (2:55) 8 8. Quick Replies Watch Video (2:55) 9 9. Dialogue Import Watch Video (2:10) 10 10. Scenario AI Assistant Watch Video (4:10) Test Your Knowledge (Currently available in Russian only)
How the Training Works
#1
Watch short video lessons
#2
Learn how to work with ChatApp Dialogs
#3
Take the test
#4
Share your results with your manager
