Connect the official WhatsApp Business API to amoCRM with ChatApp
Talk to customers on WhatsApp right inside amoCRM, keep the full chat history, monitor your team's work and automate communications.
ChatApp helps you connect the official WhatsApp Business API (WABA), set up message templates, dialog routing and conversation automation.
Why businesses switch to WhatsApp Business API
Conversations no longer live on employees' phones
Managers handle customers in personal WhatsApp
- chat history gets lost
- managers can't see the conversations
- it's hard to control work quality
- employees take the database with them when they leave
- customer data stays on personal phones
With WABA via ChatApp, conversations run inside amoCRM
All messages are saved in the customer card.
- the database belongs to the company
- chat history is never lost
- communications are transparent
Full history — in amoCRM
No more searching for a chat on a manager's phone. The CRM automatically stores:
- customer conversations
- files and attachments
- history of agreements
- message statuses
- deal information
A new manager can quickly pick up the conversation without starting over.
Control communication quality
When conversations live in the CRM, managers see the real picture. You can monitor:
- response speed
- script compliance
- tone of communication
- reasons for losing customers
- quality of lead handling
Especially important for sales and support teams.
Message customers first
On WhatsApp customers reply faster than over email. With WABA you can run outbound communications using official message templates:
- reminders
- confirmations
- customer win-back
- notifications
- invitations
- database reactivation
Templates pass WhatsApp moderation — safe and systematic communication.
Automate sales and first contact
WhatsApp Business API is more than just messaging
First contact
A customer messages on WhatsApp — a deal is created automatically.
Lead qualification
The bot clarifies the details and hands the manager a ready-to-go conversation:
- product of interest
- budget
- region
- launch timeline
- the customer's goal
Funnel automation
You can set up:
- automated messages
- notifications
- dialog routing
- auto-replies
- lead segmentation
Why connect WABA via ChatApp
More than just a WhatsApp integration — it's a communication system
Single communication hub
Work with WhatsApp, Telegram, MAX and other channels in one interface.
Automation builder
Set up scenarios without a developer:
- lead qualification
- first-contact scenarios
- chatbots
- notifications
- nurture scenarios
Employee access control
Set granular permissions and protect your customer database:
- by manager
- by channel
- by role
AI capabilities
Add an AI assistant and AI agent to handle routine requests and support managers.
What problems WABA solves
WhatsApp Business API via ChatApp helps you build a manageable communication system
Connect the official WhatsApp to amoCRM
Keep your conversations, automate sales and stay in control of customer communications.
