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    Messenger Integration with 1C via ChatApp

    Message your counterparty first directly from the 1C interface. Transfer a dialog to the right employee. Receive notifications about document status changes right from the chat

    Try for free First 3 days all services are free — no limitations

    Sound familiar?

    Too many interfaces

    You used to have to find a phone number in 1C, copy it, open a messenger, then search for the chat

    Payment confusion

    Our clients are special. They might pay 60 instead of 600. They issue an invoice to one entity but pay from another. Without a call or message — it's impossible to sort out

    Time wasted clarifying

    To pass a counterparty's question to colleagues, you have to write an email, wait for confirmation, and then keep asking: "is it done yet?"

    Delayed responses

    It's hard to work with files when a counterparty doesn't check their email in time

    Now you can contact a counterparty in 1 click

    Instant contact initiation

    Just press a button in the Sales Order. And you're already in a dialog with the client. The contact is pulled automatically, the right messenger is detected automatically. Just thinking about it is a relief

    Easy way to start communicating with clients. How it works

    • We place the "Dialog" button exactly where your team needs it: in the counterparty card, in the Sales Order, Invoice, or Purchase Order document, etc.
    • You click it. The system automatically retrieves the contact from the organization's details in 1C
    • ChatApp identifies which messenger (WhatsApp, Telegram, VK) was previously used with this client, or prompts you to choose
    • You're in the chat. Write, send files, clarify details. All in one window, no switching

    Which messengers and channels can you write to from 1C?

    From 1C you can instantly start a dialog with a client by phone number or email. The system will suggest where to write — email, Max, WhatsApp, or Telegram

    We'll add the "Go to Dialog" button to your 1C in 15 minutes

    Communicate with clients from 1C in one click. No switching, with full dialog history. Stop wasting time searching for contacts in messengers — invest your resources in what matters

    Who is this setup for?

    For everyone who needs to communicate quickly without leaving 1C

    For accountants

    For them, the client is an "external counterparty" with whom payment details and documents need to be quickly aligned

    For sales managers

    They guide clients from inquiry to deal and need to respond quickly to requests and changes

    For the procurement department

    They regularly communicate with suppliers, and fast contact is critical for maintaining relationships and securing terms

    For internal team communication

    Teams systematically exchange documents between departments to confirm document status at every level

    What additional features does the solution provide?

    Dialog reassignment

    Approved a document in one department — pass it to another right away. Returned? Assign a different employee

    Communication transparency

    All communication with a counterparty will be visible to all relevant parties

    File sharing

    Effortlessly exchange documents without leaving your work environment

    Mobile app

    Your work interface is always at hand — on your mobile phone

    What additional features does the solution provide?

    STEP #1

    Registration

    Register in the ChatApp Personal Account

    STEP #2

    Messengers

    Add the channels you want to use to message clients — Instructions

    STEP #3

    Extension

    Download the 1C extension — Here

    STEP #4

    Work environment

    Configure roles and access rights in your 1C environment following the instructions

    STEP #5

    Configuration

    Customize for any 1C configuration

    STEP #6

    Done!

    You can now communicate with counterparties directly from 1C

    Technical support works in chats 24/7:

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    Use our Knowledge Base or leave a request and we will contact you soon.

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