Messengers integration with Kommo

Handy and reliable integration for communication with customers in messengers and social media

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Integrations

Start a chat with a customer

Personal user accounts, it may be used by a business when the number of conversations is low

WhatsApp
Pusiness account, keeps reputation of serious companies safe. Status of a business account is confirmed with a green tick and distinguishes from other users in the list of chats

WhatsApp Buisness
Is registered as a personal account of an employee, use it to start a chat with customers. Take care of customers' databases, allocating accounts for employees and connecting them to ChatApp

Telegram

Receive customers addresses

Is a business account, used for receipt of addresses from company's website

Telegram Bot
Is a connection of Vkontakte social media business account, works with messages and comments received from social media

Vkontakte
Is a business account, used for receipt of addresses from company's website

Viber Bot
Processing of addresses received from Avito online classified. Answer to customers in a common window or set up automation and bot

Avito
Processing of addresses received from Email. Answer to customers in a common window or set up automation and bot

Email

Platform features

Start a chat from Kommo

Improvement of service quality

SalesBot and digital pipelines

Access to Kommo from mobile app

Business processes automation

Start a chat from Kommo
Do not wait for a customer to write to you, write him yourself. Channels available:
- WhatsApp WEB (by phone number)
- WhatsApp business API (by phone number)
- Telegram personal (by username or by phone number)
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Improvement of service quality
- Assignment of employees’ access to chats: by roles in CRM, by users and channels, by channels roles in ChatApp
- Increase of chats quality due to knowledge database and standard answers improvement
- Monitoring the actions of employees to analyze the quality of their dialogues
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SalesBot and digital pipelines
Powerful constructor of bots inside CRM for deals advance along the sales pipeline and profit advance:
- Messages sending
- Sending files, images, documents
- Sending WABA templates
- Configurator of conditions, control of channels and messengers
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Access to Kommo from mobile app

Creation of chats with customers from Kommo using ChatApp Dialog. Available for iOS, Android or online

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Business processes automation
- Connection of several channels and numbers - enable all channels used by your customers
- Automatic creation of deals and contacts – customers write from messengers and contacts database grows, contacts, profile pictures and chats are saved
- Full synchronization – saving of all chats from messengers and CRM in a common database
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Frequently asked questions

May I select a Pipeline to which deals from messengers will be sent?

It could be done by selecting a required pipeline in ChatApp integration settings

How to check customer's number for available messengers in Kommo?

If messenger icon is highlighted with a color in a deal card then you can write to this customer in the specific messenger

How to start a chat with a customer from Kommo?

In a deal or contact cards there are messenger icons by clicking on which you can start a chat. You may start a chat with a customer in Kommo by a phone number (@username or client ID for Telegram personal channel)

May I use Salesbot to send messages via ChatApp?

Yes, you may use ChatApp widgets in Salesbot: send a message, send a file, set a tag, etc

How to define a messenger used to send outgoing message?

Logic widget will help to set up correct bot's logic and will define a messenger

Can I use group chats from messengers in Kommo?

Yes, you can. Group chats from Telegram, WhatsApp and other messengers are created in special cards that allows to use them as chats of separate groups

Can I restrict access of employees to chats?

Yes, you can. To do so you need to perform the following actions:

In ChatApp settings switch off «Do not request password for access to WEB» option
Create Operator and Controller roles with required rights of access to chats set up rights and roles for employees, as well as provide them access to channels in «My Business» section in the main menu of the Dashboard
To do so untick the field «do not request a password», and when an employee tries to enter your web chat there will be an authorization window