Integrating messengers with CRM via ChatApp

Connect Chatapp tools with your CRM system. Integrate other services and messaging apps that are important to your business. Make your customer communications smart and automated.

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How can you connect ChatApp and your CRM system?

IFrame

You can add a button with a link to your CRM system that will open a dialogue with the client directly from the lead card. Manually searching for the dialogue is no longer necessary.
Webhook

Send a notification (webhook) to another system to perform the desired action. For example, change the status in the CRM based on a specific user action in a conversation.
Public API

Using the API, you can exchange all kinds of data between the two systems on a regular, automated basis. For example, you can automatically send a message with order details.
Ready-made integration modules

We've created apps for popular CRM systems. Install the module and access Chatapp's advanced functionality.

Option 1.

Integration via IFrame. Button with link.

Enhance your ticketing or CRM system with a fully-featured contact center. You can contact clients directly from your CRM contact card, without having to navigate to third-party services.

Инструкция по интеграции через iFrame

Option 2.

Integration via the bot builder webhook.

Use a built-in mechanism where one application automatically sends data to another application when a certain event occurs.

Option 3.

ChatApp public API for developers

Exchange important data between two systems. Create smart interactions between your platforms.

By integrating through ChatApp's public API, you can expand your customer service and product functionality.

For example

Send and receive messages and their statuses.

Get a list of dialogs and their properties.

Distribute dialogues between those responsible.

Manage dialog labels.

Get Started with the ChatApp API

Quick start

                    
                        PHP
                        
                    
                    
                        
                                                    1 $client = new \GuzzleHttp\Client();
                                                    2 try {
                                                    3     $response = $client->post(
                                                    4          `https://api.chatapp.online/v1/tokens`,
                                                    5         [
                                                    6             `headers` => [
                                                    7                 `Content-Type` => `application/json`,
                                                    8             ],
                                                    9             `json` => [
                                                    10                 `email` => `test@test.test`, // email from your personal account
                                                    11                 `password` => `123456`, // password from your personal account
                                                    12                 `appId` => `app_4556_1`, // appId from your personal account
                                                    13             ],
                                                    14         ]
                                                    15     );
                                                    16     $body = $response->getBody();
                                                    17     echo "<pre>";
                                                    18     print_r(json_decode((string)$body));
                                                    19 } catch (\Exception $e) {
                                                    20     echo "<pre>";
                                                    21     print_r([$e->getCode(), $e->getMessage()]);
                                                    22 }

Option 4.

Ready-made integration modules

ChatApp has developed ready-made integration modules for well-known solutions. It's like installing a game on your phone—you download it, and it works right away. These ready-made modules expand your CRM capabilities and make it easy to communicate with clients.

Download from app stores